Is this an ISP problem?

Hi
I was with IDnet and everything was fine (8mb max)
I am now with Zen (8mb Max) everything was fine until recently)

I have an old Alcatel modem that has the software with 2 green/yellow/red lights for connected/connecting/disconnected.

Every so often now (a few times a night) the lights will go red and then yellow/green whiel the modem reconnects my conenction.

During thsi time all the downloads stop (obviously as there is no connection) but my dial up conenction doesn't disconnect - it just carries on)

Is this an ISP problem or a line connection? Bearing in mind that it has been fine for ages on this ISP and the last.

More than likely a line problem, but we need stats to diagnose, check out DSL Zone router stats page and post your stats here.

Edited by adebov (Mon 16-Oct-06 22:50:17)

I actually have an Alcatel PCI Modem - not the exact one the software is designed for
But here is the report: (note - it doesnt atcually show me my speeds etc in the software ebcause it doesnt totally recognise my hardware


Dr SpeedTouch Version
Application: 1.1.0.7
Plugin: 2.2.0.4
Data Overview
HostDevice
OSInfo
OSName= Microsoft Windows XP Professional
OSVersion= 5.1.2600 Build 2600
OSManufacturer= Microsoft Corporation
Locale= United Kingdom

SystemInfo
CurrentTime= 23:07:14.638
CurrentDate= 16.10.2006
SystemModel= AWRDACPI
SystemType= X86-based PC
Processor= x86 Family 15 Model 47 Stepping 2 AuthenticAMD ~1838 Mhz
BIOSVersion= 01/19/05

USBDevice
SerialToIndex

0
DiscoverService

USBInfoService
HCIName= VIA Rev 5 or later USB Universal Host Controller

USBTopologyService


1
DiscoverService

USBInfoService
HCIName= VIA Rev 5 or later USB Universal Host Controller

USBTopologyService
0
SerialNumber= <unknown/>
ProductID= 49217
VendorID= 1133
Status= DeviceConnected
DeviceReleaseNumber= 17920



2
DiscoverService

USBInfoService
HCIName= VIA Rev 5 or later USB Universal Host Controller

USBTopologyService
0
SerialNumber= 0AEC326000001A000
ProductID= 12896
VendorID= 2796
Status= DeviceConnected
DeviceReleaseNumber= 394



3
DiscoverService

USBInfoService
HCIName= VIA Rev 5 or later USB Universal Host Controller

USBTopologyService



LANDevice
SerialToIndex

0
DiscoverService

LANEthernetLinkConfig
PhysicalLinkStatus= Disconnected
TotalBytesSent= 2568025218
TotalBytesReceived= 727254615



Layer3Forwarding

InternetConfig
ProxyEnabled= FALSE
HTTPProxy=
SecureProxy=
FTPProxy=
GopherProxy=
SocksProxy=
HTTPPort= 0
SecurePort= 0
FTPPort= 0
GopherPort= 0
SocksPort= 0

Layer3InterfaceDevice
SerialToIndex

0
InterfaceName= WAN (PPP/SLIP) Interface
DHCPEnabled= FALSE
IPAddress
0
IPAddress= 82.71.60.100
SubnetMask= 255.255.255.255


DefaultGateway
0
DefaultGateway= 82.71.60.100


DNSServer
0
DNSServer= 212.23.6.100

1
DNSServer= 212.23.3.100

here is a diagnostic from the PCI software
this modem is like 4 years old


*** Diagnostic Report ***


Hardware Test : "ADSL Bridge - PCI I/O Test" ==> Pass
Hardware Test : "ADSL Controller Registers Test" ==> Pass
Hardware Test : "ADSL Controller Memory Test" ==> Pass
Hardware Test : "ADSL Bridge - PCI DMA Loopback"
Fast ==> Trial:20, Pass:20
Interleave ==> Trial:20, Pass:20
Hardware Test : "ADSL Controller Utopia Loopback"
Fast ==> Trial:20, Pass:20
Interleave ==> Trial:20, Pass:20

*** End Of Report ***

Impossible to tell much from those stats, but as the modem is 4 years old and from the early(ish) days of ADSL, it might be time to invest

I have a router stashed away from my foray (failed) into Linux.

Are there any PCI modems out there still? I can do without the clutter.