bras profile

basically is there a way to get pipex to get bt to reset or push my profile up?

What is your IP (Bras) profile?
Is it correct for your sync speed?
Have you waited the three days (plus a bit)?

In any case, ISPs can request BT reset stuck profiles, although I understand BT don't have an official way of logging this fault, so it has to be logged as a speed issue, with a mention of the stuck IP profile in the notes, and to hope that someone at BT notices and understands.