BT speed problem

Folks, I am very new to this and hoping someone can help me.
I have BT Broadband, and hadn't had any problems until last week when connection speed just died. I have run speedtester.bt.com and got the following results:

IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6272 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 123 kbps

What is the difference betwen my IP profile and the DSL connection rate, and what can I do to speed it up?

Cheers

For that sync rate (6272 kbps), your IP profile should be at 5500kbps. It should automatically rise in the next 2 or 3 days. You must have had some poor connections (low sync) for the profile to drop so low.

Also, if you are using a USB model plugged straight into the computer...

Always manually disconnect the modem, by right clicking on the icon, before switching off the computer.

If you shut it down without disconnecting, the BT exchange will think it's a failure and keep lowering your profile.

Not a lot of people know that! LOL.

In reply to:

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Not a lot of people know that! LOL.

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Myself included.....handy one to pass on. Cheers.

Could be the answer to the OP's problem, but it will take a few days to recover the good profile.

It was a bit of advice given to me by a VirginMedia chat line chappie; the only bit of advice worthy of mention that I have ever had from the Techi department there.

Edited by deleted (Tue 27-Feb-07 09:06:42)