As I said, the ISP doesn't have any responsibility to resolve noise issues unless these are being caused by a fault with the cable itself. There is no 'expected' speed for ADSL - if the line happens to be picking up lots of noise because of the local environment then there's nothing anybody can do about it. In any case very many noise issues are caused by the customer's own wiring, which is solely the customer's responsibility.
More generally, you've gone for a cheap broadband provider and so you really cannot expect for them to provide anything but the most basic service.



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