Weird one - MAC code invalid twice from Pipex

I have posted it here few months ago due to a bad MAC code given to me from Pipex
At the beginning of the year I tried to migrate away from Pipex to Be for their 24mb services. I obtained the MAC code from pipex and given to Be and it was instantly refused by Be's customer service, saying the MAC code was invalid. I tried to contact both companies and had no luck. I left it for a few months due to work. Now I've tried again to see if I could migrate away again with a new MAC code requested from pipex, I was told it's also an invalid one.

Pipex told me they double checked and the MAC code generated is 100% correct (or I'll have to pay for another month's subscription fee to get another MAC) and Be said the BT side just simply refuses the MAC.

Btw this is the MAC code given to me, from Pipex. Copy & Pasted from the e-mail directly:

LLLW*******/GB**P (edited out the numbers for safety reason)
Is there anything I can do about it? Happened twice now :/

Edited by Shuu (Mon 26-May-08 19:41:33)

you could post it (blank out a couple of digits) for people to comment on its format.

"The code consists of four letters always beginning with L followed by between seven and nine numbers, a slash, and five alphanumeric characters (e.g. LAEM1234567/1F6HT)"

according to OFCOM, to whom you should complain if Pipex are messing about. Be may be the incompetent ones, though.

Going to Be isn't a proper migration so if it's too much stress just can the Pipex account and start again with Be.

Here's my MAC code, copied directly from the e-mail sent to me by Pipex

LLLW*******/GB**P

Edited by Shuu (Mon 26-May-08 19:41:53)

seems to fit the rules, and Sky's ordering system didn't reject it outright

Did you say that mean Sky's ordering system accepted it?

Problem could be BE* then I suppose?

Afterall I am migrating from a 8mb to 24mb

it didn't reject it but I don't know how much it checks it or when.

It could easily be Be's systems, ask them precisely what's wrong with it.