Have Virgin connected me properly?

Hi guys, hoping someone with a bit of technical knowledge might be able to help me.

I've recently switched providers from Plus to Virgin (National). The reason for it was Virgin's "speedtester" suggested I could get 12 - 13 meg on my line (previously getting up to 7 with Plus). Now, my exchange isn't ADSL2+ enabled, but I'm under the impression that Virgin have LLU in my exchange through C&W, hence being able to offer higher speeds.

My Virgin was activated on Tuesday but I've had no internet connection since then. ADSL is fine and has been permanently synced with no drop outs.

I've contacted Virgin tech support who've done all sorts of line tests and password resets but nothing seems to have worked.

What they didn't do was get me to try the bt_test_user login, so I did that myself and found that I can connect to bt_test_user@startup_domain but I can't connect to [email protected].

I've spoken with tech support and told them this and they said they'd pass it on to the 2nd line guys, but I'm thinking should I be able to connect to bt_test_user@startup_domain if I'm on LLU?

Virgin's records show I'm on their up to 16mb profile through LLU, but I have this feeling they've messed up and connected me up via IPstream which would explain all the problems.

Your line has been partly moved by the looks of it, i.e. the IPStream part from Plus is gone, but has not been moved to LLU hardware at the exchange, i.e. a partial migration by Openreach.

Have the ADSL connection speed, attenuation and noise margin figures for the router changed? i.e. have you been moved and by coincidence C&W support the @Startup_domain test too.

The downstream and upstream sync speeds are exactly the same as I was getting on Plus.

The attentuation and noise margin are near enough the same too.

Which suggests migration was half done, Virgin need to chase Openreach on your behalf

Thank you. I've spoken to Virgin again who've run more line tests which still aren't showing anything.

I've told them what you've suggested and they've said the ticket has already been passed on to BT to check the exchange anyway. Fingers crossed they'll fix it this time.