|
|
|
Heres the story:
I'm with BT, we have a Homehub 2, the Internet has become painfully slow, getting speeds under 60kb/s at any time of day.
When i called BT they asked me to do a speed test; the test gives a figure of about 750kb/s
Other speed tests give about 500kb/s
Why am I getting real life speeds of dial up, but test results of broadband, any suggestions would be greatly appreciated as I've trawled google for answers and I cant see anyone with a similar problem.
Cheers in advance, Josh
|
|
|
Give us a little more information ...
What router/modem are you using. Which OS on the PC and can you get the connection data/stats including attenuation, SNR and sync speed. Are you connected wired or wireless?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
|
|
|
|
Hi, thanks for replying, the router is BT Homehub 2, we just use wifi at the minute but the speed is the same via ethernet, we have 2 computers, running XP and Vista but the speed is the same when i connect my xbox 360 or iphone as well.
Ive used several speed testers, results are all the same these are the results from BT's:
Download speedachieved during the test was - 576 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :960 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
I could live with these speeds, however as I previously mentioned, the best ive had in the past few weeks is 70kb when downloading, I've tried sereral browsers ect.
I dont know if its worth mentioning but the phone line quality is a bit [censored] as well, people on the other end of the phone struggle to hear us.
Thanks again, Josh
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
what do you mean by "the internet" ?
the speedtesters run over the internet so the connection can clearly pass the traffic,
are you mixing bits and bytes up ?
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade. |
|
|
If you have issues with the quality of you telephone calls then you need to speak to your voice service provider, DO NOT mention broadband.
Dave
|
|
|
Get teh voice side sorted - a few possible problems could cause that. Then if broadband is still slow we can sort that afterwards.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
|
|
|
|
By the internet, i mean that any use of our broadband is painfully slow, the phone calls arent crackly or anything like that, they are just quite, i didnt know if this could point to something like the line, but its always been the same.
The problem is the test is saying im getting speeds 10 times faster than real world usage, like streaming, downloading files, youtube ect.
The 3g internet on my phone is faster, so because of this i dont have a clue what the problem could be, BT ran a diagnosis and it all came back clean.
Thanks for taking the time to reply, i appreciate it massively.
|
|
|
there are some download files here as well as the speedtester, could you download a file and run a speedtest then repeat the sequence and post the results (ie 4 results). You might also like to play with the "port 80" option to see if it's the same.
Java speed test http://www.thinkbroadband.com/speedtest.html
Flash version http://www.thinkbroadband.com/speedtest/broadband.html
Files at http://www.thinkbroadband.com/download/ (stopwatch might help !).
It may be helpful to look at the throughput of your PC network adapter while doing the tests, ctrl/shift/esc in Windows and look at the network tab to see if the throughput is sustained or all over the place.
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade. |
|
|
I downloaded the 5mb file, it took 1.29 minutes, the download started transfering at about 7kb/s, and as the download continued it got faster untill 1.29 minutes when it finished it was at 64kb/s.
Should i try a bigger file and see how fast it gets to? the tranfer should start at a much faster speed, and not slowly speed up like it did right?
Cheers, Josh
|
|
|
5 MBytes = 5000 kBytes/ 89s (1m29s ?) = 56 kBytes/s = 450 kbits/s
try a bigger one, the startup effect of TCP/IP can get slow things down at the beginning.
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade. |
|
|
|
it got up to 72kb/s after about 2mins and hovered around 60-70kb/s
The 50mb file took: 13minutes
i pulled up the network connection screen in task manager, but i dont know how to copy the image onto the post.
Josh
|
|
|
..... but i dont know how to copy the image onto the post. You can't post an image on these forums.
You would need to put the image somewhere else and then link to it.
Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet - DrayTek Vigor 2600
|
|
|
<a href="http://s91.photobucket.com/albums/k303/stan201/?action=view&current=screen.png" target="_blank"><img src="http://i91.photobucket.com/albums/k303/stan201/screen.png" border="0" alt="Photobucket"></a>
This is the link to the screen shot, where it goes flat is where i commenced the download of one on the files on the site.
Josh
Edited by deleted (Mon 17-Jan-11 12:08:52)
|
|
|
|
Hello,
I'm just trying to understand what you have posted.
Your saying when you do the speedtest your getting around 500+kbps, but then you say your only getting download speeds of around 60-70kbps.
If our downloading a file, then that figure is normal and correct as the speed you download files at is only a small percentage of your internet connection speed.
Example, my internet connection had a sync downspeed of 8125kbps, profile was 7150kbps, and when I downloaded a file it was around 1200kbps.
|
|
|
where it goes flat is where i commenced the download of one on the files on the site
so what was going on before ? that picture shows your connection running at ~ 600k consistently across the width.
Running skype or a peer 2 peer file sharing application ?
Try putting cmd in the Run box of Start to get a comand prompt then type "netstat" and hit enter to see a list of connections to / from your PC.
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
|
|
|
Download speedachieved during the test was - 576 Kbps
....
I could live with these speeds, however as I previously mentioned, the best ive had in the past few weeks is 70kb when downloading, I've tried sereral browsers ect.
When you say "70kb when downloading", where is that reported? The download speeds shown in windows message boxes are ususally k.BYTES.per.second, in which case 70k.BYTES.per.sec = 560k.bits.per.sec which corresponds with your speedtest reults, and also the file download times you quote elsewhere.
|
|
|
it got up to 72kb/s after about 2mins and hovered around 60-70kb/s
The 50mb file took: 13minutes
50 MBytes / 13 minutes = 64 kbytes/s or about 512 kbits/s like the speedtest resutl.
Are you clear about bits and bytes ?
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
|
|
|
|
I think so, 8 bits makes a byte? Ive never seen anything measured in bits, only bytes
The download box is in Kb which is kilobyte's am i correct?
The speed test i posted was 0.2 mbps, which is 200kb? and im getting 70ish
Josh
|
|
|
|
Ive got nothing running bar internet explorer, no virus, firewall, msn, torrent client ect
josh
|
|
|
|
<a href="http://s91.photobucket.com/albums/k303/stan201/?action=view&current=netstat.jpg" target="_blank"><img src="http://i91.photobucket.com/albums/k303/stan201/netstat.jpg" border="0" alt="Photobucket"></a>
this is the network status, i admit, it means nothing to me.
|
|
|
Ive never seen anything measured in bits
the speedtesters are in bits ! so the 0.2M was 200 kbits/s
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
|
|
|
each one of them is a current, or recent, connection to/from your PC to elsewhere on the internet. You have rather a lot !
Your network connection was showing a persistent level of traffic before your download.
I suggest you reboot and check netstat and traffic straight after. Then reboot into Safe Mode by hitting F8 as it starts up and repeat. I think you're hosting something using your bandwidth, consciously or otherwise.
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade. |
|
|
<a href="http://s91.photobucket.com/albums/k303/stan201/?action=view&current=netstat.jpg" target="_blank"><img src="http://i91.photobucket.com/albums/k303/stan201/netstat.jpg" border="0" alt="Photobucket"></a>
this is the network status, i admit, it means nothing to me. Dunno how you're posting the link, but it's just the URL you need, like this : http://i91.photobucket.com/albums/k303/stan201/netst...
|
|
|
|
i think i got confused but your stats look right to me
your line profile is 750kbits
you can download at 70KBytes
which is correct
speedtests run in Kb small "b" is bits big "B" is bytes
what i would do is ask BT to move you onto a faster profile is you line can take it....
looks like your limitied to a 1Mb profile or a 1000Kb profile
|
|
|
|
Thanks guys, sorry for the late reply, so it sounds like we were getting quicker than we were paying for.
I didn't think such speeds were actually classed as broadband?
Anyway thanks for your help, going to look into some different ISP's as soon as.
Josh
|
|
|
It may still be useful to post your router stats (i.e. attenuations, SNR margins, sync rates). See http://www.dslzoneuk.net/adsl_line_stats.php or http://kitz.co.uk/adsl/frogstats.php for methods.
|
Pages in this thread: 
Print Thread
