9 for outside line

The only telephone line in a business unit is configured so that you need to dial 9 for an outside line. I've no idea where this is set up. There isn't a 'switchboard' type phone, just a standard DECT one.

We are considering having broadband, however will it work with the current setup, if not how do we get the requirement to dial 9 removed?

Some Dect phones can act as their own "exchange" - dial 1 for handset 1, 2 for handset 2 &c obviously depending on the number of handsets supported and allows small businesses to have a basic system. 9 is then used to access the PSTN from any handset. It is almost certainly removable - if that is what you want to do.

As for broadband - provided the line is straight through to the business unit there should be no reason, I can think of, as to why it will not work with that.

Thanks for that, appreciated.

Does this mean that the dial 9 requirement is part of the DECT phone and nothing to do with any other switchbox that might be attached to the line?

Edited by wingco1 (Fri 13-May-11 10:54:19)

Sounds like a normal BT Feature line.

Shouldn't be a problem to get ADSL.

TBH, it sounds like Madman is correct, if you try and dial out without the 9, do get the 'NU' (constant tone). It really does sound like its a Feature line. As such ordering BB will be fine.

Thanks all.

you could take a home phone in and test with that.

There's a standard home DECT attached, which makes me wonder why a 9 is needed for an 'outside line'. Dialling a number without the 9 in front results in a "the number you have dialled has not been recognised" voice message.

As Madman and Zarjaz have said it's most likely a Feature line.

It does what a system would do (i.e. you can transfer calls to extensions etc.) but it does it using the BT exchange instead of the customer having to have an actual system at their premises.

The line itself is identical to any telephone/ADSL line, in the sense it is a copper pair from exchange to NTE. Therefore, ordering broadband should not be a problem (assuming the previous occupier ceased the line).

Find out the dn by dialing 917070, it may be of some use if BT can't find the proper address/routings , which can be problematic in shared business units.

In reply to a post by polemonkey:

The line itself is identical to any telephone/ADSL line, in the sense it is a copper pair from exchange to NTE. Therefore, ordering broadband should not be a problem (assuming the previous occupier ceased the line).

Find out the dn by dialing 917070, it may be of some use if BT can't find the proper address/routings , which can be problematic in shared business units.

It sounds very much like feature line - if you dial (from memory) * # 001 # it should tell you which services are active.

One other note is that xADSL is not compatable where a hunt group is set up, nor can you enable xDSL on an Aux line within a featureline set.

If it's default feature line then you should be able to dial extensions 20, 21, 22 etc depending on how many lines you have.