Have you tried "Tone" ?

In reply to a post by BatBoy:

Have you tried "Tone" ?

No idea what you mean?

It's an app on that site. It monitors your router stats, like Routerstats does.

Anyway, your downstream SNR shows signs of noise interference which is damaging your sync speed. Common causes are the ring wire picking up interference and the sky box being connected to the phone line without using a filter.

All phone devices connected to the phone line should go through an ADSL filter.

Everything does. The ring wire's disconnected, and there's a filter in the test socket then the router, and a splitter that leads to the home phone and the Sky box.

Even with everything disconnected they seem to have me capped at 4900kbps. They've just escalated me to tier 2 as they're not showing any line errors, and apparently tier 2 can set me to a gaming profile, uncap the line, adjust target SNRs, switch off interleaving etc which should hopefully make a difference.

Yes, Gaming profile is what you need.

A solution!

After setting me to fast path and seeing no increase, the tier 2 tech support guy very kindly arranged for an Openreach engineer to visit.

Within 2 second of plugging his machine in, he announced that the problem is I'm not on ADSL2. I'm on regular ADSL Max. Sky do have their 24mbps ADSL2 equipment in my exchange, but I'm not running through it! Seems someone didn't migrate me properly.

Back in the queue to speak to technical support again, waiting for another 24 hour callback after the engineer's report goes in, but while it may be a little irritating at least it should be an easy fix!

An update!

I've carried on this discussion in the Sky forum as I think it's more pertinent there.

Please have a look at this thread.

Edited by deleted (Sat 11-Jun-11 22:25:30)