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deleted
(deleted) Sun 17-Jul-11 12:01:10

Green Internet Light But Cannot Connect to Internet

[link to this post]

If the internet light on the modem is green but the user cannot connect to the internet, most if not all ISPs advise performing a power cycle on the modem which usually resolves this issue.
What causes this? What can be done to prevent this from happening in the first place? Does the fault lie with DSL routers, the B-RAS or something else?

Thanks.

Sandgrounder
(knowledge is power) Sun 17-Jul-11 12:24:52

Re: Green Internet Light But Cannot Connect to Internet

[re: deleted] [link to this post]

Telling us the Make/Model of the modem may help get you a better answer.

Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet (Aquiss) - DrayTek Vigor 2600

deleted
(deleted) Sun 17-Jul-11 12:28:13

Re: Green Internet Light But Cannot Connect to Internet

[re: deleted] [link to this post]

I think the green light would indicate that an ADSL connection has been established to the exchange. If you can't connect to the internet afterwards it's probably because the "login" to the ISP's network failed. I guess they hope that by restarting the router the next "login" will succeed. Sounds a bit flaky to me.

deleted
(deleted) Sun 17-Jul-11 12:31:06

Re: Green Internet Light But Cannot Connect to Internet

[re: Sandgrounder] [link to this post]

This is a general problem and affects all types of routers/ modems from time to time.

deleted
(deleted) Sun 17-Jul-11 12:33:43

Re: Green Internet Light But Cannot Connect to Internet

[re: deleted] [link to this post]

It's not a login problem because if the user credentials are incorrect, the user is taken to a landing page informing him to verify his credentials. The case I am referring to simply prevents the user from browsing the internet without seeing this page, and a power cycle without updating user credentials seems to resolve it in most cases.

Rockh
(eat-sleep-adslguide) Sun 17-Jul-11 12:43:07

Re: Green Internet Light But Cannot Connect to Internet

[re: deleted] [link to this post]

A multitude of different issues can cause the kit to lock up, the same as all electronic items. Perhaps searching the net would be a better idea rather than trying to pick peoples brains for a nondescript issue.

Dave

deleted
(deleted) Sun 17-Jul-11 12:52:44

Re: Green Internet Light But Cannot Connect to Internet

[re: Rockh] [link to this post]

Since it is affecting all types of modems, it is unlikely to be an electronic issue with a modem. Either it is a limitation in the manner in which broadband technology operates or some specific technical issue in the B-RAS; especially since most ISPs, worldwide, with their various type of hardware, seem to advise a power cycle to resolve it (ref: various ISP broadband technical support pages).

JonRennie
(knowledge is power) Sun 17-Jul-11 12:53:53

Re: Green Internet Light But Cannot Connect to Internet

[re: deleted] [link to this post]

I have never had this issue...so it's not all modems/routers.

Comms is hard wink

deleted
(deleted) Sun 17-Jul-11 12:56:10

Re: Green Internet Light But Cannot Connect to Internet

[re: deleted] [link to this post]

I've never had that problem either. Are you saying it often happens to you?

deleted
(deleted) Sun 17-Jul-11 12:59:59

Re: Green Internet Light But Cannot Connect to Internet

[re: JonRennie] [link to this post]

20% of our support calls are related to this. Proportion of modem type is in line with the general modem population of subscribers.
Other ISP's on their technical support pages do cite this problem (e.g. O2) and advise a power-cycle to resolve.

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