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Have just recently moved home and decided to go with post office broadband, it was connected yesterday but ever since it will only stay connected for brief periods of time before going off is this normal for a new connection?
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No not normal.
Normal procedure of check the stats in the router, check whether any better at the test socket, and if they are, remove the ring wire
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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There no master socket in the house but the orange ring wires were connected, needless to say, they're now not connected.
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Register (or login) on our website and you will not see this ad.
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Removing ring wire made absolutely no difference, during the day the connection is dropping every 10 minutes, at night, bizarrely, its better.
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You need to look at the line stats reported by the router.
Things are better at night because sources of RF noise are mostly off.
Edited by deleted (Sun 18-Mar-12 17:08:43)
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Stats are ~60db attenuation and 6db SNR, no interleave and DLM isn't doing jack.
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You are getting over 10 meg Sync @ 60dB attn? Unbelievable!
Post the full stats Down/Up with speeds.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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No, that's my line stats at home, this is another connection somewhere else, to add to the confusion my girlfriend initially posted as me...
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You prove my point, the stupidity of showing irrelevant out-of-date speedtests in your sig.
Stats?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Stats of what? I already said the line in question is 60dbatten /6db snr.
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Yes, but seeing the whole shebang can give further clues.
Do you have any idea where the exchange is for this new line, does 60db seem about right ?
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~3 miles
60db does seem correct, it syncs at about 3300 which is comparable to my work connection which is approximately the same distance (although on a different exchange).
The only thing I can think is that there's burst interference but I'm at a loss as to why DLM hasn't intervened with a higher SNR or Interleave, I even tried resetting the connection by pulling the plug 4 times in a couple of minutes, but it still didn't raise the SNR target.
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Really? Any evidence?
Economy 7 heating systems?
AM Radio Noise Floor?
More TV/Plasma's on at night.
I suggest you look at the power usage for the UK in residential areas.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Emailed provider requesting a higher target noise margin?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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On to them today, have exhausted everything I can do with regards to wiring and what not.
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Yeah plenty. The minimum load is during the night between 2 and 4 a.m. when people are sleeping. That's when RFI is lowest.
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Just wanted to check as for most people night is considered to start once the sun sets
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Latest is that the second-line team rejected the case and therefore engineer visit.
They're now sending a 'different type of router' to see if it helps.
Sigh.
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Fixed with the replacement Thompson TG582n router.
Odd.
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TG582n - You can't beat a nice Broadcom chipset router if your line's poor quality 
EDIT: Previous TBB discussion - seems a few ISPs rate this router:
http://forums.thinkbroadband.com/dslrouter/4067940-t...
Edited by b4dger (Wed 21-Mar-12 14:52:09)
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Nice little read in your sig there about your SNR problems.
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Thanks
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Crazy router, maintaining connection on 4.7db SNR 
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Yeah we sometimes provide these routers, the default Zyxel ones are sometimes incompatible with the Linecard - These routers have a chipset better matched to the Line card and as such maintain a more stable connection in longer lines like this one!
Glad your problem was resolved!
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