Orange/ EE broadband wont connect

Hi,

I have been with Orange broadband for many years and generally all has been well. Speed has been an ongoing issue so I decided to bite the bullet and move my livebox to the master socket to see if made any difference.

Long story short, my livebox refuses to connect whether connected to master socket or an extension. Orange did a line test and after a number of troubleshooting steps, I ended up connecting it directly to the master socket without a filter and all was well. Since then I have power cycled the livebox and the thing refuses to connect again. It is currently connected directly to the master socket without a filter and I have disconnected all extensions. Still no joy. It is driving me mad......

The only thing I can think of is that if there is noise on the line on start up, it refuses to connect. When I had it connected, I took a note of the system values which may also point to the issue but I don't understand them.

noise margin db : varied between 6.1 and 6.9
Attenuation db : varied between 27.5 and 29.5
Connection mode : ADSL 2+
Attainable download rate kbps : varied between 7246 and 7536

Is there anything I can try? I have been at this most of the weekend and unfortunately Orange support couldn't get to the bottom of it and it seems to suddenly work then fail.

All help appreciated

Thanks

Lee.

All I can say is your stats are bad, which must be due to an issue on your line.

Speed should be over double @ 16.5 Meg.

NM is normal, but I'd not expect Attenuation to vary that much, using same router, as long as it's always shown "Mode : ADSL2+".

EDIT: Please post all the stats verbatim.

Edited by XRaySpeX (Sun 03-Feb-13 18:42:36)

Hi

Unfortunately I can't give you the current stats as it won't connect.

When I connected it to the master socket originally when it worked, the stats were

Noise : 6.3
ATT : 29.5
Download : 7487

After a few mins and restart, the figures were
6.9
29.5
7519

I then moved the livebox to the ideal room which is essentially an extension hard wired from the master socket (ie not connected via a socket ) and the numbers were
6.1
27.5
7246

Thanks again
Lee.

That's only partial, but I want to see the Up figures to put it into context.

Sorry in the router stats it has
attainable download rate
downstream
upstream

for the 3 scenarios they are

initial master socket
7487
7127
1193

after reboot on master
7519
7127
1197

in the ideal location
7246
7120
1204

Hope this makes sense
thanks
Lee.

Duh! & attenuations & NMs? It's better to tell too much than too little.

They were on the earlier post. I just added the 2 download and 1 upload values for each of the previous scenarios.

When you say master socket without filter, do you mean non of the extensions worked at that point, and it was the test socket you get to by taking the lower half of the master socket off?

If NOT then you should do that.

The downstream line speeds look very low, suggesting an issue which may be stopping the modem syncing at all sometimes.

Once in the master socket if it still does not connect, then unplug as many electrical devices as you can, or flip the fuse switch on the fuseboard for all the rooms in the house apart from the one needed for the router to work, and then just unplug everything in the room. Do this in stages and see if the modem connects eventually, if so you have a device in the home creating interference and you need to figure out which one

Not the Up ones! You're not following me! I'm after the full stats, not an extract that you think may be useful, incl. the Up NM & Attenuation.

The latest configuration is connected directly to the master socket with all extensions disconnected. The extensions worked fine from a phone but I wanted to remove any other issues.

My master socket doesn't have a lower removable section.

The setup worked fine for a couple of years until I started moving the livebox o

I guess provided the info over 2 post with the same scenarios. Without internet I have had to resort to doing this on my phone which ISC proving difficult. Maybe the easiest thing is if you can tell my what info would help for a specific scenario (eg. Master socket or extension ) and I can reply with them?

Thanks
Lee.

All I'm after is the set of Upstream speed, NM & Attenuation at the same time.

Link (or timestamp) me to where you've already posted them. I don't think you have.

Ok. For the 3 scenarios I have

Master socket 1
Upstream : 1193
Nm : 6.3
Att : 29.5

Master socket after reboot
Upstream : 1197
Nm : 6.9
Att : 29.5

Ideal location
Upstream : 1204
Nm: 6.1
Att: 27.5

Thanks

Lee.

There's something wrong there! I don't think you are reporting back correctly.

Quite honestly, at present I'm not bothered by the different scenarios. There is no real significant diff between them.

Are you saying that your router only shows one figure for both Down & Up against NM & Attn? There should be separate figures for Down & Up.

Or are you saying that your router does show separate figures for Down & Up, but they just happen to be equal?

A typical router would say:

Downstream Upstream
Data Rate (kbps) 12403 1020
Noise Margin (dB) 5.5 12.3
Attenuation (dB) 30.6 16.4

Hi,

Unfortunately, on the router's information page it only provides one value for each, This post shows the complete list of information the info screen provides.

http://ubuntuforums.org/archive/index.php/t-1237448....

To consolidate the information for the master socket scenario I have....

Noise margin (dB) : 6.3
Attenuation (dB) : 29.5
Attainable download rate (kbps) : 7487

Downstream Upstream
Rate (kbps) 7127 1193

thanks

Lee

Hi,

I have been doing some more troubleshooting with a bizzare turn of events.

I connected an old Dlink ADSL router and configured it with my Orange information. Magically it worked first time (and as it happens on one of the extension sockets). The ADSL data is a bit more informative on the d-link and came in at....
Upstream rate - 1056
Downstream rate - 5888
US Margin - 7
DS Margin - 3 (now moved to 4)
Los Error - 0
DS Line Att - 30
US line Att - 31.

Now for the bizzare bit....

I then disconected my old router, replaced it with the livebox and magically it connected first time!!! Very bizzare.

Livebox now gives the following stats

Noise margin (dB) : 6.2
Attenuation (dB) : 27.5
Attainable download rate (kbps) : 6744

Downstream Upstream
Rate (kbps) 6596 1212

Any ideas what is going on?

thanks

Lee.

Livebox may be getting confused talking to the DSLAM and showing exchange kit another modem helps to sort out the miss communication

Does this mean there is something wrong with the livebox or the exchange?

Thanks
Lee.

Impossible to say which, oddities with DSL hardware are hard to second guess without access to logs from both sides and the livebox I don't think has much in the way of these to help.

In reply to a post by leenowell:

DS Line Att - 30
US line Att - 31

Something fishy there! Usually US = 1/2 DS. That's why I was insistent on seeing the Up stats.

Is there anything I can do about this? Will bt/ Orange do anything about it? Any idea what the impact of this oddity is? I live about 0.5 mile by road from the exchange if that helps any. Seems odd I have ADSL2+ and such poor speeds.

Usually it means it is a router issue, i.e. you cannot trust the figures it is showing

Time to try modem on another line and see how it reports data and compare it to a known good router

Dunno! just can't trust attenuation figures on any of your routers. So can't say what your expected speed should be.

Get Orange to send you a Brighrbox router as yours is faulty.

Any idea how I do this? All I get is hours on the phone to go through their same script and "it must be your end as we can't see anything wrong" even though is was connected directly to the master socket with no extensions.

I have also been having intermittent massive slowdown issues. Generally a reboot of the livebox fixes it. Orange's response was "well just reboot it" . They even tried to tell me that the ADSL filters get blocked if you use the internet a lot - just like a fuel filter on the car! Therefore I should call every 6 months for them to send me a new one. !