Connection Issues

Hello

I'm wondering if you could help me,

My ISP is Falconnet and been with them for a number of years and never an issue I connect through a NetgearDG834 Router and I'm approx 600 Meters from the exchange so I should be getting the full 8meg, the last couple of days I've been recieving slow connection issues, and I've put forward a ticket to falconnet for their interest.

Here are my stats:

ADSL Link Downstream Upstream
Connection Speed 7712 kbps 448 kbps
Line Attenuation 15 db 3 db
Noise Margin 11 db 26 db

Speedtest:

http://www.speedtest.net/my-result/3157214395

Any pointers?

Possible your connection has been switched from Fast Path to Interleaved which has effect of slowing it slightly but making it more stable.

Does the DG834 have any more letters after it or a version # on its label?

What exchange?

Edited by XRaySpeX (Tue 10-Dec-13 22:12:06)

In reply to a post by XRaySpeX:

Possible your connection has been switched from Fast Path to Interleaved which has effect of slowing it slightly but making it more stable.

Does the DG834 have any more letters after it or a version # on its label?

What exchange?

Hiya thanks for your reply

Ile await too see what Falconnet Support say

I think it's a V3 that I have got and I'm on the Penmaen exchange
http://www.samknows.com/broadband/exchange/SWPMQ

Cheers

Follow these instructions and post results: http://www.kitz.co.uk/routers/netgeardg834_interleav...

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 7712
DS Line Attenuation: 15 DS Margin: 11
US Line Attenuation: 6 US Margin: 26
US Payload : 103092000 DS Payload: 10556143
20
US Superframe Cnt : 517126 DS Superframe Cnt: 517126
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 0 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 2
Hybrid Selected: 1 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 7712 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -365
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00

[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0

[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Downstream (RX) Fast path]
CRC: 1 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 2147750
Idle Cell Cnt: 7141003

Tx Packets Dropped Count: 0
Tx Bad Packets Count: 0

[Downstream/RX)]
Good Cell Cnt: 21991965
Idle Cell Cnt: 137907283
Bad Hec Cell Cnt: 1
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0


[SAR AAL5 Stats]
Tx PDU's: 473141
Rx PDU's: 793256
Tx Total Bytes: 78698072
Rx Total Bytes: 1014096336
Tx Total Error Counts: 0
Rx Total Error Counts: 0


[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0
#
# cat /proc/avalanche/avsar_modem_stats

No, you are still on Fast Path.

You must be suffering from contention at exchange, possibly cuz your ISP has not bought enough capacity from BTw.

In reply to a post by XRaySpeX:

No, you are still on Fast Path.

You must be suffering from contention at exchange, possibly cuz your ISP has not bought enough capacity from BTw.

So Fast Path needs to be switched off?

No, it's your throughput that's suffering.

Can you try with the router connected to the hidden test socket and post your router stats and speed test?

Hi Just spoken to TitanADSL my ISP

And run the BT Whole sale diagnostics and my IP Profile has collapsed

Download speedachieved during the test was - 2.25 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.71 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2.5 Mbps

And they will sort this asap.

And the IP profile should recover in time given that the connection speed is good once again.

A bad blip of noise made you connect slowly for a short while and on the old IPStream Max product this incurs a speed penalty of a day to five days.

In reply to a post by MrSaffron:

And the IP profile should recover in time given that the connection speed is good once again.

A bad blip of noise made you connect slowly for a short while and on the old IPStream Max product this incurs a speed penalty of a day to five days.

Could be, up date Titan Phoned today to say BT have reset my profile, should take 24 hours to notice a difference so... fingers crossed!

Ah yes, of course, I forgot to check that.

In reply to a post by XRaySpeX:

Ah yes, of course, I forgot to check that.