If I understand it correctly Plusnet can get the noise margin reset to the BT default of 6dB.
They can't change the BT IP profile all they can do is make sure that their system matches the current BT IP profile.
Sometimes the PN system doesn't change and match the BT IP profile automatically and you will need to contact PN support as they can alter the setting manually (so to speak) to match the new/current BT IP profile.
plusnet user