In reply to a post by MrSaffron:

You unscrewed the small bottom half and did you also remove the VDSL faceplate to expose the real test socket?

If any of the other sockets in the house had a dial tone then your wiring is wrong

The only one that doesn't have a dial tone is the one in the hallway.
The router, modem and all that are plugged into the Living Room.

And yes I unscrewed the bottom half and removed the faceplate.

So to double check you had dial tone in other sockets than the test socket when you were using it?

If that is the case you have extension wiring that needs resolving as it will be having an adverse impact on the VDSL2

In reply to a post by MrSaffron:

So to double check you had dial tone in other sockets than the test socket when you were using it?

If that is the case you have extension wiring that needs resolving as it will be having an adverse impact on the VDSL2

Oh I see what you mean, no I did not check if the other lines had a dial tone when I had the face plate off. Should I?

It sounds like the extensions have been incorrectly wired. What should happen is that the master socket has the Infinity faceplate fitted and this generates the ring-signal. The other extensions are then wired from the faceplate so they all carry the ring-signal. The Infinity modem (or modem/router) will only work in the master socket.

In reply to a post by BatBoy:

It sounds like the extensions have been incorrectly wired. What should happen is that the master socket has the Infinity faceplate fitted and this generates the ring-signal. The other extensions are then wired from the faceplate so they all carry the ring-signal. The Infinity modem (or modem/router) will only work in the master socket.

The infinity modem/router will only work in the master socket anyway because in the other faceplates around the home there is no DSL connection. Only a plug for a phone.

One of those micro-filters (that you don't have) will do.

It will also generate the ring-signal.

Edited by deleted (Sat 10-May-14 14:29:22)

In reply to a post by BatBoy:

One of those micro-filters (that you don't have) will do.

It will also generate the ring-signal.

I've asked my sister if she had a spare one and she said that she doesn't as she is also with BT. She lives a minute walk away from me and she can get 37-38Mbps plugged in directly.

So, what is the solution here?

Hopefully the engineer will fix any problems on monday

Yes

In reply to a post by MrSaffron:

Yes

So there's still a good possibility that I'll get fee'd then.. [censored].