Lol yeah they're in the right place

Sounds to me as though the issue is 'sync but no PPP' mention this to the next engineer, and if they look blank, ask if they might ring the FTTC DCoE for some more 'informed' support.

Will do. Fingers crossed I'll have internet tomorrow!

Well, engineer left and still no internet

An authentication issue, which two of us suspect at least is fixable remotely, so entirely possible the engineer if just testing for VDSL signal would see no problems and find nothing to fix.

Two stages to a working connection

1. Getting sync at ADSL or VDSL level and only then can point (2) start
2. Sending authentication details and getting a successful reply before everything times out.

This is why we have asked what is plugged into where, since if the DSL port of the HH5 is plugged into the Openreach VDSL socket on the faceplate we should be seeing line speed data in the HH5, the same as the engineers are suggesting.

So what do I do now?

If it was me, I'd have a lead from the VDSL socket to the grey DSL socket on a HH5 (or any other device that has a built in VDSL2 modem) and find the page in the HH5 that lists the connection speed which should be visible even if the router cannot actually authenticate. Only persisting at mentioning this as have seen people claim to have HH5 wired in right, but since an RJ11 lead fits almost all the sockets on the back of it, people have sometimes plugged it into the wrong thing.

On my VDSL install I left the installer to get on, but if this was my fault I'd also be asking them to explain more about what their test kits i.e. the JSDU should actually a connection speed and if that is similar to what you had on Digital Region suggests wiring is fine. If that speed is say 5 Mbps when you have 70 Mbps from Digital Region then points at a wiring issue.

For now though it is keep on at provider support and let them know you would like compensation for the time its taking to sort this out.

Well I got the hh5 page up and no speeds were shown. All were 0.00.
Spent an hour 45minutes on the phone to bt only to be given yet another engineer appt.

There's nothing I can do which is really annoying me.

Would you mind posting the details on the Helpdesk page in the Troubleshooting tab on the Homehub 5 please, just the first 12 lines or so?

Edited by deleted (Tue 21-Oct-14 12:40:09)

I don't know how to do that?

I've had feedback from bt and apparently there is yet another fault on the line D- side. This will be the fourth fault so far. Ugh.