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Standard User deleted
(deleted) Wed 22-Oct-14 14:11:05
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Re: Installation issue


[re: MrSaffron] [link to this post] 		 
Who do I contact about authentication? I've had 2 engineers say I'm no longer on the drn
Standard User RobertoS
(elder) Wed 22-Oct-14 15:38:55
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Re: Installation issue


[re: deleted] [link to this post] 		 
How do the speeds:-
6. Data rate: 5045 / 26330
compare with the DR ones?

What have you got in the password field?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.

Edited by RobertoS (Wed 22-Oct-14 15:39:22)
Administrator MrSaffron
(staff) Wed 22-Oct-14 15:44:35
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Re: Installation issue


[re: RobertoS] [link to this post] 		 
In terms of who you contact, it will be who you ordered the service from, so I believe BT Retail in your case.

Andrew Ferguson, [email protected]
www.thinkbroadband.com
Personal website including useful broadband snippets and maps
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User deleted
(deleted) Wed 22-Oct-14 16:21:05
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Re: Installation issue


[re: RobertoS] [link to this post] 		 
I was only getting 5-6 Mbps on the dr which was much better than copper!
Administrator MrSaffron
(staff) Wed 22-Oct-14 17:38:13
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Re: Installation issue


[re: deleted] [link to this post] 		 
Okay so the improved connection speeds says the line has been moved to the new cab and both wires are connected, pointing towards an authentication issue, i.e. where the port you are connected to in the cabinet is mapped to the ISP - this can be wrong sometimes.

Eventually someone in support should realise this and get things sorted out, but you will need to keep chasing.

Andrew Ferguson, [email protected]
www.thinkbroadband.com
Personal website including useful broadband snippets and maps
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Wed 22-Oct-14 18:32:10
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Re: Installation issue


[re: deleted] [link to this post] 		 
The password in the Home Hub?

It may even be worth doing a factory reset on it.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User deleted
(deleted) Wed 22-Oct-14 19:15:10
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Re: Installation issue


[re: MrSaffron] [link to this post] 		 
I've been in contact again and it's not even activated. They won't activate it Untill the engineer has been and installed fibre... I've told them that it has been installed and is all connected to the fttc. They refuse to simply turn it on Untill the engineer has been
Standard User deleted
(deleted) Wed 22-Oct-14 19:26:45
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Re: Installation issue


[re: deleted] [link to this post] 		 
That indicates that Openreach haven't signed off on the install.
Standard User deleted
(deleted) Wed 22-Oct-14 20:47:59
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Re: Installation issue


[re: deleted] [link to this post] 		 
Ok ty
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