Awful web browser download speeds but torrents are fine?

Hi folks

Wonder if you can help shed some light on to my problem.

I've had Standard BT Broadband (fibre not available yet) for 6 months in a brand new apartment block.

The connection is stable. I connect at 6Mbps which isn't great but expected. My download speeds prior to this problem usually max out around 650 KB/s.

However, my download speeds have since plummeted to 0-40 KB/s when downloading from a website, web browsing, streaming is impossible. It's pretty much unusable.

I have run various speed tests, at different times in the day, on different devices, on the master socket, extension sockets, switch microfilters, even tried the test master socket. Nothing is working.

This same problem happened a few months back and BT sent me a new Home Hub 4 which did return the performance back to normal for a few weeks. But it's back again.

The weird thing is, BItTorrent download speeds are unaffected and I still can max out at 650KB/s with them. How can this be?

I have been on the phone/live chat to BT, they have run various tests and made changes but nothing has worked.

Any help or advice greatly appreciated as this is really frustrating!

Are you acting as a BitTorrent seed? Maxing out your upstream connection by acting as a seed can badly affect your downstream performance.

No - I only run uTorrent as a test. I close it down after that - it's not running in the background.

What figures does the ThinkBroadband speed tester give?

More importantly post the link to the page with the graphs on.

http://www.thinkbroadband.com/speedtest/button/14713...

When you say you've been on the phone to them, was that using the landline, or your mobile? Is there a dial tone on the landline?

In reply to a post by RobertoS:

When you say you've been on the phone to them, was that using the landline, or your mobile? Is there a dial tone on the landline?

Mobile - I don't have a phone for the landline.

BT just called me to say the fault has been resolved.

Sure...

Test after I got off the phone to them, and also after a router restart:

http://www.thinkbroadband.com/speedtest/button/14713...

Is that with a wired connection to the router or wireless? Also, what are the router stats?