EE broadband hell

Hi there,

I sighed up with EE just over 2 weeks ago and have had nothing but trouble.

From really poor wifi signal in the house to sluggish internet access and not to broadband connection being up and down like a tarts knickers!

It's ADSL and here is an extract from the log on the EE router:

12:23:56, 03 Sep. WAN link down (ADSL)
12:23:55, 03 Sep. PPP: Stopped PPP daemon(0,1,5)
12:23:38, 03 Sep. PPP: Starting PPP daemon
12:23:37, 03 Sep. WAN link up (ADSL)
12:23:04, 03 Sep. WAN link down (ADSL)
12:23:03, 03 Sep. PPP connection down (ADSL)
12:22:53, 03 Sep. PPP: Stopped PPP daemon(0,1,5)
12:22:47, 03 Sep. PPP: IPCP down
12:22:47, 03 Sep. PPP: LCP down
12:22:35, 03 Sep. PPP connection up (ADSL)
12:22:35, 03 Sep. PPP: IPCP up
12:22:34, 03 Sep. PPP: CHAP authentication succeeded
12:22:33, 03 Sep. PPP: LCP up
12:22:32, 03 Sep. PPP: Starting PPP daemon
12:22:31, 03 Sep. WAN link up (ADSL)
12:21:59, 03 Sep. WAN link down (ADSL)
12:21:58, 03 Sep. PPP connection down (ADSL)
12:21:48, 03 Sep. PPP: Stopped PPP daemon(0,1,5)
12:21:42, 03 Sep. PPP: IPCP down
12:21:42, 03 Sep. PPP: LCP down
12:20:53, 03 Sep. Time is synced to NTP server

... and this just goes on and on.

any ideas?

I rang them this morning to complain about jittery Youtube play back and since doing a test on the line this

Line stats from the router?

In reply to a post by Ribble:

Line stats from the router?

how do i get those?

Are these them?

STATUS
Configured Current
Line Status -- UP
Link Type -- Interleaved Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 1256 (Kbps)
Downstream 20643 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 6.1 (dB) 6.1 (dB)
Line Attenuation 0.7 (dB) 8.5 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 (dBm) 0.0 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction 17739 0
Fast Path CRC Error -- --
Interleaved Path CRC Error 0 17120
Loss Of Signal Defect 36 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error 298 13368
Error Seconds 579 218
STATISTICS
Received Data 10520 (Kbits)
Transmitted Data 4175 (Kbits)

I have reset the router as per their instructions, used a different filter and now have the kit plugged in to the test socket but still issues.

does the ee router support different adsl connection types in its config rather than automatic

ADSL (8M)
ADSL+ (12M)
adsl2+ (24M)

If so try a different setting and see if you connect at say 18M, will that give you a better experience.

Try to change "Operation Mode Automatic G.992.5 (ADSL2+)" to a specific manual setting

Note: xxM numbers above may be "wrong" as its been a while as been on FTTC for 3+ years.

Edited by iand (Thu 08-Sep-16 17:48:40)

ADSL up to 8 Mbps
ADSL2 up to 12 Mbps
ADSL2+ up to 24 Mbps

Have you had broadband with a different provider in this house before?

Was that stable?

If a new house, try running the broadband from the test socket to see if its stable. Also until you know the line is stable do any testing using a computer with an Ethernet connection to the router.

In reply to a post by iand:

try a different setting and see if you connect at say 18M, will that give you a better experience.

It's impossible to get 18 Meg from any mode other than ADSL2+ which OP is already on .

Do those stats have a connection uptime associated with them?

Line attenuation and noise margin both look good, poor quality lines usually have a significantly higher noise margin.

Sync speed is a little low given the attenuation though which could be indicative of a fault.

Are you connecting to the 5Ghz SSID? It is less likely to buffer but the range will be worse. As for the overall range of the brightbox, it is similar to all the other major ISPs - the construction of the building ie metal insulation etc is most likely to be the issue here. New builds are notoriously bad for WiFi.

How many phone sockets do you have in the home?