In reply to a post by ian72:

It sounds like we aren't going to be able to help

We? Speak for yourself, ian72

OK, true. But, if "we" can't get answers to the questions "we" are asking and BT have left it in a state where nothing "we" do will change the sync then I will be interested to see how this develops.

EDIT : You also missed the "much" off the end which was pretty key to that statement. There may be help that can be given but it needs input from the OP and may be blocked by what BT are actively doing.

Edited by ian72 (Fri 06-Jan-17 15:42:08)

And some broadband providers are much better than BT Retail at handling Openreach, e.g. AAISP aka Andrews & Arnold.

In short using a BT Retail product does NOT give you any super special access to Openreach, and due to the ISP size can sometimes be worse.

Edited by MrSaffron (Fri 06-Jan-17 18:04:19)

Post deleted by RobertoS

Fixed

Close, but no cigar.

Closer?

Allow me to assist you in lighting your smoke.

What exactly is the issue you are having, I note you are on BT but those stats are almost certainly not taken from a BT Homehub, any reason why not?

I see the stats, all they really tell me is the speed you are getting is poor for the line length, but you know this already as BT artificially capped it.

What exactly is the issue you are having,

A very succinct question.