HELP most apreciated

We have been having connection issues with our BT Broadband for some time perhaps someone on here with more knowledge than me could take a look at this log

Current DSL Connection:
Down Up
Rate: 4160 kbs 704 kbs
Max Rate: 10696 kbs 708 kbs
Noise Margin: 29.0 dB 11.0 dB
Attenuation: 23.3 dB 11.5 dB
Output Power: 19.8 dBm 12.5 dBm

Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {51313 }
ATM PVC: 0/38

Rate Cap: 10696 kbs
Attenuation @ 300kHz: 23.3 dB
Uncanceled Echo: -15.1 dB Ok
VCXO Frequency Offset: -66.6 ppm Ok
Final Receive Gain: 21.9 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 423933 48 0 0
Receive: 30261796 29958 0 0

ATM Traffic Cells Errors %
Transmit: 127398 0 0
Receive: 703880 0 0
DSL Link Errors

Collected for 2:05:30
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 5644 5644 0 1:55:54
Loss of cell Delineation 5261 5261 0 1:55:54

DSL
Link Retrains: 1 1 0 1:55:54
DSL Training Errors: 0 0 0 0:00:00
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 2 2 0 1:55:54
Loss of Signal Failures: 2 2 0 1:55:54
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 63 63 0 1:55:54
Cum. Seconds w/Errors: 104 104 0 1:55:54
Cum. Sec. w/Severe Errors: 99 99 0 1:55:54
Corrected Blocks: 5726 5726 0 1:55:54
Uncorrectable Blocks: 5640 5640 0 1:55:54
DSL Unavailable Seconds: 128 128 0 1:55:36


and monitored over a longer period of time

DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 4032 kbs 640 kbs
Max Rate: 9824 kbs 672 kbs
Noise Margin: 26.0 dB 11.0 dB
Attenuation: 23.2 dB 11.5 dB
Output Power: 19.8 dBm 12.4 dBm

Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {51313 }
ATM PVC: 0/38

Rate Cap: 9824 kbs
Attenuation @ 300kHz: 23.2 dB
Uncanceled Echo: -17.3 dB Ok
VCXO Frequency Offset: -68.1 ppm Ok
Final Receive Gain: 21.9 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 840091 23 0 0
Receive: 13325164 16617 0 0

ATM Traffic Cells Errors %
Transmit: 25434233 0 0
Receive: 339451942 0 0
DSL Link Errors

Collected for 16Days1:17:08
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 183573 5669 0 0:28:32
Loss of cell Delineation 170874 5494 0 0:28:32

DSL
Link Retrains: 19 1 0 0:28:32
DSL Training Errors: 0 0 0 0:00:00
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 17 2 0 0:28:32
Loss of Signal Failures: 17 2 0 0:28:32
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 2439 72 0 0:28:32
Cum. Seconds w/Errors: 3560 101 0 0:28:32
Cum. Sec. w/Severe Errors: 3226 99 0 0:28:32
Corrected Blocks: 187790 5704 0 0:21:02
Uncorrectable Blocks: 183815 5656 0 0:28:32
DSL Unavailable Seconds: 3331 113 0 0:28:14

Have you got any phone extensions? It has been a while since I had ADSL and mind is going fuzzy but the max attainable seems poor for that attenuation. Your noise margin is incredibly high which suggests there have been lots of disconnections bringing your speed down. If you have extensions then it could be an internal wiring issue. Do you have appropriate ADSL filters installed for all devices? It could be you have an electrical product that has a noisy transformer/PSU causing issues - some old Sky boxes were notorious for this.

We have had six years of misery, everything in building checked line replaced to pole , rain engineer checking interference , new filters router etc at the end of our tether one engineer that came out said the main cable from the box at the top of the road to our pole was defective but his manager would not allow him to pull a new cable through could this be the reason for these readings ? is there any independant way of checking we no longer trust BT they lie every other sentence

I take it plugging the router into the test socket makes no improvement?

Do you get any crackling on your telephone line when using a corded phone? If so, report a voice fault to BT (don't mention broadband at all).

What router is this? Your SNR margin is high and your sync speed is low. I suggest you try another router.

And given how BT Wholesale operator target noise margins high SNR figure does not suggest a failed router.

If after a reboot or modem/router the margin is still high, suggests high target margin as the result of noise as another poster suggested.

http://www.coolwebhome.co.uk/calc/index.php?param=RG...

Does the maths for you and you are slow all around.

What is interesting is that the noise margin is a lot higher than the usual targets set, so a router reboot should reveal what that is set to.

Also the ADSL mode seems stuck on ADSL, when there are faster ADSL2 and ADSL2+ modes usually available (unless this is a rural connection with BT IPStream Max Premium service), so trying those modes might reveal some changes of note.

We are in Manchester, southerners may call that rural lol
to answer previous questions have a stack of routers - maybe enough to open a shop have seen so many so called bt engineers over the last six years several have given me different routers just in case
our internet is intentionally strangled by a senior BT tecky to try give us a stable line
are there any independent ways of getting BT's physical cables from box to pole checked in the uk ?

In reply to a post by JOHNRLBOWLING:

We are in Manchester, southerners may call that rural lol

No, it's the most well-known city abroad outside London

to answer previous questions have a stack of routers - maybe enough to open a shop have seen so many so called bt engineers over the last six years several have given me different routers just in case

So what router were your stats taken from, a Voyager?

our internet is intentionally strangled by a senior BT tecky to try give us a stable line

Thanks for that rather important piece of information

are there any independent ways of getting BT's physical cables from box to pole checked in the uk ?

No, you will have to get Openreach to do it

It sounds like we aren't going to be able to help much as you are in the middle of a BT investigation and they have hamstrung your connection. That hamstringing in itself could impact on how the stats are displayed.

You haven't answered if you have extensions? Have BT/you tested from the test socket as another poster suggested?

And as has already been answered, only BT can work on the BT network.

In reply to a post by ian72:

It sounds like we aren't going to be able to help

We? Speak for yourself, ian72

OK, true. But, if "we" can't get answers to the questions "we" are asking and BT have left it in a state where nothing "we" do will change the sync then I will be interested to see how this develops.

EDIT : You also missed the "much" off the end which was pretty key to that statement. There may be help that can be given but it needs input from the OP and may be blocked by what BT are actively doing.

Edited by ian72 (Fri 06-Jan-17 15:42:08)

And some broadband providers are much better than BT Retail at handling Openreach, e.g. AAISP aka Andrews & Arnold.

In short using a BT Retail product does NOT give you any super special access to Openreach, and due to the ISP size can sometimes be worse.

Edited by MrSaffron (Fri 06-Jan-17 18:04:19)

Post deleted by RobertoS

Fixed

Close, but no cigar.

Closer?

Allow me to assist you in lighting your smoke.

What exactly is the issue you are having, I note you are on BT but those stats are almost certainly not taken from a BT Homehub, any reason why not?

I see the stats, all they really tell me is the speed you are getting is poor for the line length, but you know this already as BT artificially capped it.

What exactly is the issue you are having,

A very succinct question.