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Hi
Bt openreach has been trying to fix my broadband problem now for 4 month, when my phone rings i get disconnected. I got adsl and a 8km direct line to exchange,no cabinet
yesterday i was in an important conference and the phone disconnected that conference and my broadband when it rang ,so i decided to take the phone of the hook now ,but my broadband download has now slowed down from 700 kpbs to just over 350 kpbs, is this just a coincidence or can taking phone of hook cause this?
Thanks
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Phone off hook changes the current on the line so can have an effect.
Generally if lifting phone changes things either you have a filter issue in the home or a joint that is heading towards faulty on the line somewhere
The key indicator is how are the ADSL stats changing between no phone connected, phone connected, phone connected and handset picked up, phone ringing
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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We got a new face plate with filter, also plugged in router direct to test socket with new filter and no telephone or any other appliances on in the house yet when i ring my line adsl link goes down, openreach changed line card dslam (cease and re provide) still adsl disconnects, openreach even apparently checked by disconnecting the physical line at exchange and adsl still goes down when phone rings (simulated at exchange end).
so only temporary solution phone of hook, thanks for your answer re the current usage affecting the broadband
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Depends how they are simulating the set up in the exchange when testing ... the use of attenuators to simulate line distance can cause the dropping of sync on calls.
However I have, just once, seen the PSTN equipment in the exchange cause disconnections of sync.
Ask Openreach if they have swapped out the LIC, and if not, try it.
Otherwise, I�m with Mr.S, HR fault coming on
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I will try to find out re lic, according to them everything that is concerned with connecting my line at the exchange was swapped for different parts., but when say simulate i mean when line was disconnected the would ring number and monitor at the exchange to see if it was drooping adsl sync without any of my copper wire attached., but if you are referring to high Resistance fault by HR then the engineer apparently tested with his equipment for that and says no fault on line or hr fault.
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That�s the thing with the faulty LIC hypothesis, since it sits �before� the broadband equipment it is usually ignored, as shouldn�t affect ADSL .... but I have found this to be the cause once.
Worth a punt.
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How I hate these TLAs.
For other luddites, found this
" *LIC the PSTN 'port' in the exchange, Btw equipment."
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What�s a �TLA� ?
LOL 
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What�s a �TLA� ?
LOL
Impressively done - hats off to you sir
Obviously Zarjaz CBA to google TLA.
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What�s a �TLA� ?
LOL
Impressively done - hats off to you sir
Obviously Zarjaz CBA to google TLA.
Glad to see somebody else has a similarly warped sense of humour to mine.
Apologies for taking the thread off topic, guys.
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It did give much amusement for me as a very clever and humorous way to answer the question.
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ROFL - oh no, that's an FLA................
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Indeed - I was going to suggest LMGTFY as a solution but that would be an SLA.
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Is that what the kids are calling it these days?
I always know it as an ETLA
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I�ve just three words for the pair of you ... [shakes fist] Why I oughta ...
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Is that 3 between the two or six shared out? We demand to know.
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Share �em, I is well stingy FYI.
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Someone has to ask - what is FYI................is it a TLA?
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Someone has to ask - what is FYI................is it a TLA? I think it may just be the definition of an ironic post...
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Taking the phone off hook will have a small effect on the sync speed. When you do this you change the impedance of the line, even with filters in place. I have seen this any times and on an 80/20 FTTC line the SNR drops by just under 1dB which reduces te Max Attain by about 3Mbps - down at DSL speeds it will possibly be more noticeable.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Thanks for all of the reply s
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