Openreach database

So there's a shiny new all-in-one FTTC cabinet connected to my line (around 2.7km away upstream at a reported openreach cable length).

My question is how can I get Openreach to correct their database accessible at http://dslchecker.bt.com?

Clearly while I shouldn't achieve 'superfast' (+24Mbps), I should sync at around 10Mbps.

Yet Openreach's system shows no availability.

The cabinet went live on the 2nd of Jan, I know this because it has been confirmed both by a friend who lives next to it who saw a +50Mbps uplift in sync speeds that day & the local authority who paid for this via BDUK has confirmed, together with a query to Openreach.

The reason I know that the database hasn't been updated is that my cabinet adjacent friend's http://dslchecker.bt.com test shows max sync rate of 28Mbps clean. As mentioned above, he's already achieving 70+Mbps.

I've been checking the openreach database daily - because we're so far from the exchange that ADSL doesn't even work here and the previous DSLAM is beyond service reach, but for over a month the OR database is still not showing the right data (either for here, or at the house just next door to the cabinet)

Does anyone know how to get Openreach to look at the issue? I can't order VDSL, even though it should work at a slow rate because none of the ISP's believe my line can get it.

anyone have any direct ways of raising a ticket. Have tried the Openreach support ticket page - they assure me the database is current, but it evidently isn't. thanks

[My own google based measurements show a shorter cable run, but that equivalent length of 2.7km line would make sense given the 20% toll implied by sections of direct buried aluminium]

What makes you think that VDSL2 will provide a sync of 10 Mbps at 2.7km if your line is 2.7km long from the new cabinet then would likely expect the checkers to say no to FTTC or maybe 1 to 2 Mbps.

If length is 2km then maybe 10 Mbps, but things are very variable once you get beyond the 1.5km line distance.

In terms of those next door to the cabinet, a prod via us is possible, but need to know the exchange and cabinet number. The right people to do this are those that people are paying to provide their broadband though.

Nettlebed Cabinet 7

The neighbour's line who has 70Mbps sync shows following (link to screenshot)

https://ibb.co/iOCfMH

if this link doesn't work it essential shows "VDSL range A (clean) High = 29.4Mbps" whereas he syncs at max now.

This result was what the OR database showed before the cabinet went live, based on a cabinet further away.

OK - understood about variability over 1.5km but If the OR database was actually updated to take account of the new AIO, then maybe I could order a service from an ISP, but at the moment computer says no.

Presume the actual cabinet 7 is located at https://www.google.co.uk/maps/@51.5800391,-1.0340197... or very close to that junction

Yes, I agree that the database hasn't been updated yet to reflect the new AIO installation, but I highly doubt you'll be able to get a VDSL service at 2.7 km away. Even if you do, it'll likely be very slow, like Andrew pointed out, sorry. :/

Absolutely right - just next to it

here in fact

https://www.google.co.uk/maps/@51.5802065,-1.0335706...

This is what the dslchecker reports for my numbers
https://ibb.co/hN6gvc

I do hope that once the OR database is corrected it will actually acknowledge I can order some incredibly slow VDSL. As the cable run from the exchange is over 6km, ADSL is not viable here.

My hope is that VDSL @ 2.7km is more viable than ADSL @ 6km+ - otherwise get zip here.

FTTPod is in theory possible, but the ECC would be astronomical given current cable run to cabinet is around 2.7km (with around 680m of direct buried (non-duct) aluminium) - the ag node is from deduction another 1km further away.

So a lot depends on us here having certainty about the OR database!

See reply above - anything is better than nothing!!

Checkers have been updated I believe