At the beginning of the year I made a short-lived switch from BT to Vodafone. I switched back & ever since have had frequent disconnects of 2-3 per day. This has resulted in speed drops from 50mbps on switch back to 29 mbps today.
I did have an Openreach visit booked last week as speed had dropped below the guaranteed minimum of 27mbps. But a couple of days before Openreach were working on my pole & speed went back up tp 43mbps. On the basis that the engineer wouldn't be able to fix something that wasn't broken, I foolishly cancelled & needless to say, disconnects have now returned along with the speed drop. Openreach were again working on the pole yesterday & disconnects have got worse.
Reason I'm asking for Openreach assistance is I've just asked BT to rebook & they've refused, on the basis that a snapshot line test showed no fault & speed was above guaranteed minimum. Can anyone advise how I can get this escalated back to a visit other than enduring the disconnects for as long as it takes for the line speed to fall below the guaranteed minimum? I'm pretty sure there's a duff connection in the cab.
Something else that may be relevant. When conducting speed tests before this switch the test would hit full speed & stay there. Now it wavers from around 10mbps & gradually increases to 30mbps.