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I didn't know where to post this, so put it here.
As the title says, this morning the phone lost connection, no dial tone, naff all, yet ADSL FTTC Internet is fine. Ringing BT, they think the line seems fine...
I called Entanet, my provider of ADSL, and line checks out great (of course, as Internet ADSL is fine).
So is it possible phone can go AWOL, but ADSL not? Some engineer somewhere re-routed my number to /dev/null?
Ideas?
Nick
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No dial tone suggests a one leg disconnect, have you checked the ADSL speeds and statistics, when one of the pair of wires breaks usually the broadband slows down
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Is it ADSL ( from the exchange) or FTTC (from the cabinet)?
Have you checked the actual connection rates?
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Is it ADSL or FTTC? Your post says it's both. If it is 'did one leg in network' then that normally shows up in a copper line test run by the PSTN provider (BT in your case). You can do it yourself here.
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OK, Internet speeds are fine, everything normal - my ISP Entanet confirms it - and am posting here on it.
BT diagnostics doesn't show anything (on their Android app or website).
I have FTTC.
Just the phone is dead, no dial tone, no nothing. Ring my number, and the tone is a ringing tone, but nothing happens with the landline. Obviously ringing from the landline doesn't do anything.
BTW, nothing has changed in wiring, devices or anything else for a few years - things that go bump in the night?
Engineer called for Monday.
Nick
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Ok. Likely to be a simple fix for the tech on Monday. Chances are its disconnected in the PCP, but could be in the exchange or even the DSLAM cabinet.
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Sounds like and issue in the PCP if the FTTC is working fine and at normal sync speeds. Automated tests aren't foolproof and don't always show issues. Hopefully it's all sorted on Monday for you.
Rob
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Must stop replying at the same time as witchunt!
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OK, thanks. I guessed maybe an engineer was out in the road doing something in the box, and seeing how neatly wired they are maybe pulled out the wrong wire.
Thanks,
Nick
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Jumpering issue, in the cab or exchange.
The engineer should fix that no bother.
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The others are probably right, but if you have a DECT phone have you checked its physical cabling to the phone socket? I would be unplugging it from the socket, and also unplugging the phone cable from the base station, then reconnecting.
Possibly while both ends are disconnected, unplug the base station�s power supply from the mains as well, also at both ends of the power cable. Then reconnect that. I assume the base station is showing it has power.
I would also try my old ordinary wired phone in the phone socket. Have you got such a phone?
I�m also assuming the phone is connected to the master socket, not an extension socket. Ideally you should be checking using the test socket behind the master socket, in fact behind the interstitial filter plate if it has one.
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Good thinking Bob, we all forget the basics sometimes.
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I couple of weeks ago my Mum's telephone went dead. Her phone provider is BT who checked the line and said it was fine and talked her through some checks. They asked her to check with a different phone handset but she didn't have one. This went on for about a week and was resolved when she was looking under the cabinet near the phone and noticed an unplugged lead - the phone is connected to a little extension lead and the phone plug had come out of the extension. She plugged it in and the phone sprung into life - luckily BT didn't send an engineer as that would have been a very expensive mistake.
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You might be surprised, even with blatant dire warnings of prospective charges, how many folk insist on an appointment -
..... and are astounded when it is their equipment.
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You might be surprised, even with blatant dire warnings of prospective charges, how many folk insist on an appointment -
..... and are astounded when it is their equipment. OTOH I do get fed up with being threatened with charges every time I have to make a call because the line has failed in someway. I think you should be allowed a free call every couple of years or so even if the fault lies at your end, or perhaps after you have had to make a call because if a fault that was due to BT equipment. My 6km line had plenty of faults including have the pair being given to someone else!
Michael Chare
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In which case perhaps BT should charge customers for their lines depending on their length. My gut feeling is that the cost of maintaining a rural or semi-rural 6km line is considerably more than that for an urban line one tenth that length.
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I expect you are right about the cost, however the length of the line depends on the location of the exchange and the route the line takes which are not matters over which a domestic customer has any control.
Michael Chare
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I expect you are right about the cost, however the length of the line depends on the location of the exchange and the route the line takes which are not matters over which a domestic customer has any control. So there should be single rail and taxi fares for travel over any distance?
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Connection - AAISP Home::1 80/20. 200GB. Sync 70787/12590Kbps @ 600m. BQMs - IPv4 & IPv6
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So there should be single rail and taxi fares for travel over any distance? I never could understand why for a while Scottish Power was one of the cheaper electricity suppliers for people in Kent. 
Michael Chare
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OK, I was at work, but Wife was home. He traced the fault to my main exchange about 1 1/2 miles away. Took him over 4 hours.
So much for all the texts and warnings I got from BT that the fault was 'internal, and I would be charged £130.00!
Nick
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It�s just the �Grand Order of [censored] Covering�, if you hadn�t been warned, how vehemently might you have complained if it had been your fault ?
Glad it got fixed.
I have a noisy fault at present, it�s the exchange equipment that is causing it, so have to raise a fault and accept prospective charges so as someone with a �live task� can arrange for a new LIC and jumper through.
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Maybe they got cheap leccy imported from France
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Well, what I meant was their diagnostics on the fault was totally off the mark. I knew it wasn't internal as nothing was changed, and I bought new phones, to boot.
So if they couldn't diagnose an exchange fault, what hope do we have?
Nick
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The fault (NDT) will have been behind the test equipment in the exchange mostly likely, so the line test wouldn't have been able to see it.
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Umm, so basically they assume (never, ever assume) that it is an internal fault.
Really the report should be "we don't know, and an engineer will determine the fault, but if it is YOUR fault on equipment at home you could be charged £130.00" rather than telling me it is my faulty equipment.
Nick
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