SSE - upgrading from stock router to Netgear X6, no Internet

Hey guys

I've upgraded my stock SSE DSL router to an Netgear Nighthawk X6. I also had to buy a basic modem in order to convert the Rj11 connection from my wall socket to ethernet, then connect ethernet into the new router. I've logged into the router etc without issue and have my sse uname and pw for the service (acc#@ssebb.co.uk /password) - the isp had to provide me this. I'm adding these credentials into the routers Internet connection setup page (and choosing PPPoE) but no joy, it just won't connect. I've tried other protocols (L2TP and pptp) no idea why it's not connecting. I suspect the new modem perhaps needs to be logged into and enter the details there instead? However it's not got Wireless and my laptop doesn't have an ethernet connection, so not sure how I'm going to configure the modem!

Any one else had this problem? Any suggestions on why it's failing to connect to Internet?

Cheers!
Dave

Which �basic modem� is it? And no, modems never require login details. Are you on an ADSL2+ or an FTTC service?

Is the DSL light on the modem showing a connection?

Sorry its a Netgear DM200-100EUS (amazon). Connected to a Netgear nighthawk X6.

From what i can tell its DSL connection (or ADSL?)... There's a small box (looks like a converter of some kind) that has a telephone socket connection and converts it to rj11... Rj11 then runs into the Netgear modem, then ethernet from the modem to the router. Pretty sure its adsl /dsl connection.

Which SSE package have you subscribed to?

'SSE Unlimited Broadband' >>> up to 24 Mb/s (ADSL2+)

'SSE Unlimited Fibre' >>> up to 40 Mb/s (VDSL2 capped at 40 Mb/s)

'SSE Unlimited Fibre Fibre' >>> up to 80 Mb/s (VDSL2)

Some useful info here:

https://www.amazon.co.uk/NETGEAR-DM200-100EUS-High-S...

Unlimited BB.

I've now logged into the modem, added the creds and it seems to have authed and connected. I've then plugged in the router and booted it up. I have tried running the genie app, this fails and page times out. I then set the connection manually by entering the public ip and dns servers into the connection window and this worked. I then changed the connection to "detect automatically" and this also worked, so the Internet is showing as connected, but browsing to any websites is bringing up a cert eror saying the connection is not private etc. So i can't view any web pages.

I'm wondering if the firmware is [censored] or there's a prob with the router, I got it as a warehouse deal...

In that case do a factory reset on both your modem and router, fire them up and let the X6 ''�uto-sense" your connection using the setup wizard - do NOT choose 'manual configuration'. If you really do need to enter PPPoE login credentials then the X6 will automatically bring up up the PPPoE box.

Now that (i think) the modem is configured with the ppoe details, I've done a factory reset of the router, powered it up and its created the default WiFi networks. I've connected to it, gone through the setup wizard, and it's showing as "good" status against Internet. There's an ip of 192.168...private ip against the "Internet address"... Surely this should be public ip, or is it getting a nat address from the modem?... I open the browser and try to Google. Com and it says my connection is not private, advanced >proceed > and it redirects me back to the router login page?!! Infuriating!

You may have the Netgear DM200 in its basic router mode and you need to switch it to bridging mode

Is the WAN IP address that is given the X6 corresponding to a public IP address that you would expect from SSE

In reply to a post by MrSaffron:

You may have the Netgear DM200 in its basic router mode and you need to switch it to bridging mode

Quite. It is very misleading that even the Netgear website itself describes it as purely a modem, when it is obvious from all the setup instructions we have seen that it is a modem/router.

Have tried to get this modem/router set up twice, eventually getting it to work, not without some cursing. Then got rid of it as it kept dropping the connection speed.
As Mr Saffron has said the DM200 has to be in modem only mode, as done here.
Your ISP details are put into the router. Then it is recommended that you switch everthing off, start the modem, leave for couple of minutes, connect LAN port on modem to *EWAN/LAN port of router, start the router up, again leave it a couple of minutes, start computer.

Should find plenty of people with the same problem on the Netgear Forums.

*Not sure which Port it was.

Thanks for your help.

For posterity - I fixed this by ensuring the modem is configured to Modem only (check the advanced settings within the modem's routerlogin.net page). Once this was set, I rebooted it, then rebooted the router. Then follow the Netgear Genie setup - it detected a PPPoE ADSL connection and I stuck in the ISP credentials for my account [email protected]/pw (provided by the ISP). This then authed and the connection was configured.

Will follow up on how the router performs but thanks everyone for your help. I guess some devices aren't as stateful and intelligent as I had hoped (and nor are the people configuring them...!)

In reply to a post by Baker999:

I guess some devices aren't as stateful and intelligent as I had hoped (and nor are the people configuring them...!)

It wasn't your fault. The Netgear is sold as a "basic modem" which is why you bought it. But it isn't. It is a low-end modem/router and needs to be set to bridge mode.

A pure modem has no such need. Though there are very few about. The Draytek 130 is another that is in fact a modem/router.