Talktalk router still accessible even though removed

Hi everyone. I apologise first off if this is in the wrong section, but I am lost for an answer. We have just moved into a new house and had sky q connected. We connected to a talk talk router that was here before we had sky broadband switched on the following day.
Sky broadband was then switched on so I unplugged and disposed of the talktalk router. We then connected our devices to sky, and the signal is great. However, the talk talk router is still showing and accessible. I have forgotten the network and rebooted all devices. On top of this, the sky q box is still showing as connected to talktalk meaning a slow download of on demand programmes.

Again, I apologise if this is not the place, but if anybody has had similar issues, is there a solution?

Thanks in advance

That sounds to me as though you are or it is connecting to somebody else's TalkTalk router.

If you are on Windows please can you do this:-

Press the Windows key or click the Windows icon at the bottom left of your screen;

Start typing Command prompt

Almost straight away it will come up with that labelled as a Desktop App. Click that and a small black window should appear.

In that type tracert -4 bbc.co.uk
then press Return

That should give you similar to what I get:-

C:\Users\Bob>tracert -4 bbc.co.uk

Tracing route to bbc.co.uk [151.101.192.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.254]
2 19 ms 19 ms 19 ms bottomless.aa.net.uk [81.187.81.187]
3 19 ms 19 ms 19 ms o.aimless.tch.aa.net.uk [90.155.53.105]
4 * * * Request timed out.
5 20 ms 20 ms 19 ms 151.101.192.81

Trace complete.

C:\Users\Bob>

That will tell us if I'm right, then we can shift you to your own connection.

Edited by RobertoS (Tue 20-Nov-18 19:24:04)

Hi. Thank you for your response.

I get the same apart from it shows skyrouter.home and sky.com

The talk talk router is unplugged so wondered if the issue was with initially connecting to talktalk and not resetting the sky box or something. I don't know... i am at a loss as to what to do or who to contact.

Dumb question, but you say the TalkTalk router is �unplugged�

.... but is it unplugged from the mains too ?

Right. So it is definitely just the SkyQ box that seems to be connecting to someone else's router. Take a look at this video to see if you can alter that by changing the Network Connection.

Completely removed and disposed of at a local refuse site. All i have connected to the socket is the sky router

Ok. I have borrowed my father in laws router and his connects everything fine. Think there is an issue with my router. Will get onto sky. Thank you for your help on this and kudos to all

Good luck . Let us know how things go.

What would be good to see is a picture of where you are seeing that something is connected via a TalkTalk router.

I suspect that something is saying it is connected to a 'TalkTalk' box but it is really the Sky router, i.e. Sky Q TV box has not refreshed the name of the device it is connecting to the internet by whereas in reality the underlying connection has actually changed.

If you try to run a speed test on this web site what does this web site think your ISP is?