Not sure if this is the right room but if not could it please be moved.
I have been with Vodafone Broadband for 18 months and, after getting the email saying my price was going up, renegotiated a better deal. However they sent me one of the new routers as he said it was faster than the older one I currently have.
The older router synced at 79 Mbps and a speed test would always be around 75 Mbps. However the new router only syncs at 74 Mbps and speed tests are just over 68 Mbps. The SN ratio on the new one is currently 10.6 DB. I called them and was basically told it is above the min guaranteed speed to they won't do anything about it.
So today I went back to the old router and it is now syncing at 69 Mbps, nearly 10 Mbps lower than it used to. Tried factory resetting both but still the same.
I am baffeled by this. I would have expected their brand new router to perform at least the same, if not better, than the old one however it is slower.
Have been in contact with Vodafone several times but have got nowhere.