Broadband not working since activation of FTTC

Since transferring from ADSL to FTTC two weeks ago, i have no broadband service. I am using a new BT Smarthub 2 which worked OK on the ADSL.

The router light up when connected, green first, then flashing orange and finally static orange, which is as far as it gets.

It is curious that the broadband stopped at exactly the time BT activated the FTTC.

I am getting nowhere with BT.

Does anyone have any suggestion as to what the problem might be?

PS I have an old style single out let faceplate of 1990's vintage.

As long as nothing has changed in the set up (and I guess that’s a no) then it sounds like there has been an issue with the upgrade.

At a guess, the DSLAM port is not producing PPP, either faulty, or not activated correctly.

The static orange light ought to indicate sync but no PPP. Can you access the routers stats page and post the results please ?

Here are the router stats

Connection Status: No Service
Connection Type: -
Downstream Sync speed: -
Upstream Sync speed: -

Is this what you asked for?

You'll probably need BT to get Openreach to investigate. I dont see why it should be so difficult to arrange, even now with covid, as the issue can be tested from cabinet and the last point outside the property if needed.
Likely causes could be a faulty DSLAM port or its been incorrectly jumpered in the PCP

In reply to a post by witchunt:

You'll probably need BT to get Openreach to investigate. I dont see why it should be so difficult to arrange, even now with covid, as the issue can be tested from cabinet and the last point outside the property if needed.
Likely causes could be a faulty DSLAM port or its been incorrectly jumpered in the PCP

Agreed ...

Thanks

I reported the fault 2 weeks ago and BT/Openreach say they are investigating but with no success yet.

Don't know what else i can do.

Ring up, and report it again.

Hi,

In the meantime, can you get a mobile broadband connection to allow you access to the internet? If I was in your position that is what I would do. You could use your phone as a hotspot and tether all your devices to it or you can get a Mi-Fi adapter and use that. The latter would require a separate SIM card....

HTH,

In the current situation your issue may be quite low down the priority scale. Hassle your provider to get it escalated

Thanks

I've done that again this morning.