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Standard User ROCKETMANRICK
(newbie) Mon 13-Apr-20 19:41:02
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Broadband not working since activation of FTTC


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Since transferring from ADSL to FTTC two weeks ago, i have no broadband service. I am using a new BT Smarthub 2 which worked OK on the ADSL.

The router light up when connected, green first, then flashing orange and finally static orange, which is as far as it gets.

It is curious that the broadband stopped at exactly the time BT activated the FTTC.

I am getting nowhere with BT.

Does anyone have any suggestion as to what the problem might be?

PS I have an old style single out let faceplate of 1990's vintage.
Standard User Zarjaz
(eat-sleep-adslguide) Mon 13-Apr-20 20:32:44
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Re: Broadband not working since activation of FTTC


[re: ROCKETMANRICK] [link to this post]
 
As long as nothing has changed in the set up (and I guess that’s a no) then it sounds like there has been an issue with the upgrade.

At a guess, the DSLAM port is not producing PPP, either faulty, or not activated correctly.

The static orange light ought to indicate sync but no PPP. Can you access the routers stats page and post the results please ?

Standard User ROCKETMANRICK
(newbie) Mon 13-Apr-20 21:50:22
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Re: Broadband not working since activation of FTTC


[re: Zarjaz] [link to this post]
 
Here are the router stats

Connection Status: No Service
Connection Type: -
Downstream Sync speed: -
Upstream Sync speed: -

Is this what you asked for?


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Standard User witchunt
(experienced) Mon 13-Apr-20 22:45:55
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Re: Broadband not working since activation of FTTC


[re: ROCKETMANRICK] [link to this post]
 
You'll probably need BT to get Openreach to investigate. I dont see why it should be so difficult to arrange, even now with covid, as the issue can be tested from cabinet and the last point outside the property if needed.
Likely causes could be a faulty DSLAM port or its been incorrectly jumpered in the PCP
Standard User Zarjaz
(eat-sleep-adslguide) Tue 14-Apr-20 06:10:18
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Re: Broadband not working since activation of FTTC


[re: witchunt] [link to this post]
 
In reply to a post by witchunt:
You'll probably need BT to get Openreach to investigate. I dont see why it should be so difficult to arrange, even now with covid, as the issue can be tested from cabinet and the last point outside the property if needed.
Likely causes could be a faulty DSLAM port or its been incorrectly jumpered in the PCP

Agreed ...

Standard User ROCKETMANRICK
(newbie) Tue 14-Apr-20 09:39:48
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Re: Broadband not working since activation of FTTC


[re: witchunt] [link to this post]
 
Thanks

I reported the fault 2 weeks ago and BT/Openreach say they are investigating but with no success yet.

Don't know what else i can do.
Standard User Zarjaz
(eat-sleep-adslguide) Tue 14-Apr-20 10:20:03
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Re: Broadband not working since activation of FTTC


[re: ROCKETMANRICK] [link to this post]
 
Ring up, and report it again.

Standard User mking90031
(regular) Tue 14-Apr-20 10:31:27
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Re: Broadband not working since activation of FTTC


[re: ROCKETMANRICK] [link to this post]
 
Hi,

In the meantime, can you get a mobile broadband connection to allow you access to the internet? If I was in your position that is what I would do. You could use your phone as a hotspot and tether all your devices to it or you can get a Mi-Fi adapter and use that. The latter would require a separate SIM card....

HTH,

Mark King MCP
www.mark-king-basingstoke.co.uk
Virginmedia 735.08 Mbps Down & 36.29 Mbps Up (according to Speed test on XBox 28/03/20)
Standard User witchunt
(experienced) Tue 14-Apr-20 10:42:28
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Re: Broadband not working since activation of FTTC


[re: ROCKETMANRICK] [link to this post]
 
In the current situation your issue may be quite low down the priority scale. Hassle your provider to get it escalated
Standard User ROCKETMANRICK
(newbie) Tue 14-Apr-20 10:48:00
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Re: Broadband not working since activation of FTTC


[re: Zarjaz] [link to this post]
 
Thanks

I've done that again this morning.
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