I've recently moved over from Virgin Media Fibre M200 to Zen Unlimited 80/20 (FTTC).
The Virgin Media connection was simply awful, with constant drop outs, unstable speeds and tortuous customer "service".
I've had my Zen connection up and running for about two weeks now. It's been far more stable than my Virgin connection, which I'm pleased about.
However, I'm currently only getting at most 73 Mb/s downstream and 16 Mb/s upstream. Sometimes this drops to around 68 Mb/s down and 13 Mb/s up. This is tested using a wired connection from my PC to the Fritz!Box router.
I've waited until now because I was told by the Openreach engineer that the line takes around 10 days to stabilise.
It's strange because when the engineer tested the connection after installing it, he was getting 79.999 Mb/s down and 19.999 Mb/s up on his device.
Upon signing up with Zen, they also guaranteed that my speeds would be at least 78 Mb/s down and 19 Mb/s up.
I'm 118 metres from the exchange (based in East London), and the Openreach engineer installed a brand new line from outside my house to a new Master socket. The router is connected to the Master socket using a 0.5m cable.
Are my speeds the best I can expect, or do I have a legitimate reason to talk to Zen about this? I don't mean to complain when I know so much of the country is struggling with far worse speeds. However, I would like to get what I'm paying for.
One thing I have noticed is that the Openreach engineer didn't do a great job with the cabling. I've seen at least two locations where he stapled right through the cable. I've removed the staples because I was worried about shorting the signal, and the staple has indeed gone through the centre of the cable rather than just the sheathing.
Can this cause a problem?
I've had three occasions when the connection has dropped out completely, however I put this down to the line being tested by the exchange.
I'd appreciate any advice.