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Standard User homeworkerUK
(newbie) Sat 12-Mar-22 15:32:25
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Random issues with plusnet DSL


[link to this post]
 
Can somebody with the relevant VDSL2 knowledge assist me with debugging by internet connection issues?

These are the current stats from my router:

DSL Status
Line State: UP [0x0]
Line Mode: G.993.2 (VDSL2)
Line Uptime: 1h 9m 22s
Annex: B
Profile: 17a
Data Rate: 79.903 Mb/s / 18.324 Mb/s
Max. Attainable Data Rate (ATTNDR): 80.527 Mb/s / 18.324 Mb/s
Latency: 0.16 ms / 0.0 ms
Line Attenuation (LATN): 10.3 dB / 8.5 dB
Signal Attenuation (SATN): 10.3 dB / 8.4 dB
Noise Margin (SNR): 3.5 dB / 5.9 dB
Aggregate Transmit Power(ACTATP): -6.4 dB / 14.2 dB
Forward Error Correction Seconds (FECS): 0 / 0
Errored seconds (ES): 0 / 11847
Severely Errored Seconds (SES): 0 / 4
Loss of Signal Seconds (LOSS): 0 / 0
Unavailable Seconds (UAS): 2 / 2
Header Error Code Errors (HEC): 0 / 0
Non Pre-emtive CRC errors (CRC_P): 0 / 0
Pre-emtive CRC errors (CRCP_P): 0 / 0
ATU-C System Vendor ID: Broadcom 193.144
Power Management Mode: L0 - Synchronized

Can someone direct me to a resource that can put these statistics in some kind of context? E.g. does my line look healthy or do I have issues?


What happens is I've had a few disconnections and the router thinks there is no DSL circuit available (down), rebooting the router or restarting the xDSL interface does nothing. Plusnet have a service where I can text my phone number and they do some kind of tests in the background. After this by some miracle my VDSL service springs back to life. This has now happened on 3 occasions over the last 6 weeks.

I've not had any reasonable explanation as to why this keeps happening however until recently my service has been flawless.
Standard User witchunt
(fountain of knowledge) Tue 15-Mar-22 14:25:03
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Re: Random issues with plusnet DSL


[re: homeworkerUK] [link to this post]
 
The physical connection to the cabinet looks healthy.
Sounds a bit like a stale PPP session. When you contact Plusnet they can drop the session their end so you get a new one when your router reconnects.
The cause could be anywhere between plusnet and the DSLAM.
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