Setting up own router with CityFibre/Gigabit Networks Ltd

I'm asking for a friend because we're going round in circles, he recently picked up a Archer AX1500 online to replace the ISP provided one.

Speaking with the ISP they say to set VLAN ID to 911 and Dynamic IP and thats it, however no dice. Says no internet.

Does anyone have an experience setting this stuff up? Seems like it should be pretty straight forward but appears to not be the case, asked about PPPOE details but they aren't used by Gigabit Networks (apparently).

Anyone have any clues?

In reply to a post by tolk2024:

Anyone have any clues?

Have you tried google? It finds THIS earlier thread on this forum.

Edited by Michael_Chare (Tue 05-Mar-24 23:33:04)

Google just shows the folly of an ISP calling itself "Gigabit Networks" if your search term is "router setup gigabit networks", you get results from any network capable of delivering at a rate of a gigabyte. LOL.

In reply to a post by Michael_Chare:

In reply to a post by tolk2024:

Anyone have any clues?

Have you tried google? It finds THIS earlier thread on this forum.

Yes, and we did find that but it wasn't working.

And I say wasn't as last night we gave up, he however decided to leave it plugged in over night and hes since woke up this morning and its suddenly working, so very strange.

In reply to a post by tolk2024:

Yes, and we did find that but it wasn't working.

And I say wasn't as last night we gave up, he however decided to leave it plugged in over night and hes since woke up this morning and its suddenly working, so very strange.

Very strange. The only thing I could think that going on is some form of MAC address lock, that releases (reset) every so often. Really I don't know, I am just throw an idea out there.

Have you followed this?:

https://www.tp-link.com/us/support/faq/1585/

Make sure you tick 802.1Q Tag set Internet VLAN ID to 911

Leave the other boxes blank you don't need them.

If that doesn't work it must be something their end maybe to do with cityfibre.

What lights do you have on the ONT ( Box on the wall )?. when the router is connected are the all green?.

In reply to a post by DFScale:

Google just shows the folly of an ISP calling itself "Gigabit Networks" if your search term is "router setup gigabit networks", you get results from any network capable of delivering at a rate of a gigabyte. LOL.

That would surely be an 8 gigabit network?

I'm here all week.

DHCP for connection type., VLAN needs to be set on the WAN not LAN interface.

Post deleted by amiga_dude