CLI presentation

My mobile is on my BT account and my mother-in-laws. I can speak to BT about by MIL account.

MIL hasn't had service from 28 Feb (voice only). An engineer called and said there were problems in the area. There is no record of the incoming call on BT's website - so I assume the engineer had plugged a phone into the cabinet and was making calls - thus bypassing the exchange - if that is possible.

On Monday still no service or problem indicated on the BT service page. The BT trouble shooter has found a problem in the network and an engineer is required outside the home but will not need to visit inside the home.

I've just suppressed my CLI (CallerID) on my mobile. I do this so the BT systems don't "default" to my account. I called BT. I was required to enter to the telephone number I needed to speak about - which is usual if the CLI is not presented. When "the guide" answered, he said is the account associated with the mobile ending 989. I said "Yes, but I've suppressed my number so I was expecting him to be presented with withheld".

He said "Businesses can still see the CLI even if it is suppressed. Is this correct? I guess the number could be transmitted but with a flag/status to say withheld.

He says Openreach were doing work in the area and have caused a problem. Expected fix date 7 March. Multiple properties affected. There is nothing on the BT Service Status page.