Help with tp Link not talking to modem

While drilling in the area near my modem I managed to knock it off my telephone table.
It's working ok again now but my TP Link for my garden office is not speaking to it anymore.
Is there anything anyone can see in my attached photos that might give some clues? Any suggestions would be really greatly appreciated
Thanks
HH

Edited by HokkaHokka (Thu 05-Mar-26 16:58:51)

In reply to a post by HokkaHokka:

Is there anything anyone can see in my attached photos that might give some clues?

Well, posting an invisible url doesn't help

In reply to a post by HokkaHokka:

https://postimg.cc/gallery/qhPN1gt

And having looked at the pictures, I am very little the wiser, apart from finding you have adsl or fttc.

Perhaps you would describe what is connected to what and how, together with telling us what no longer works and what still works

Edited by DFScale (Thu 05-Mar-26 18:42:42)

That link contains some weird pop up asking for me to install some VPN … this was after a brief glimpse of the pictures. Nothing clear at all.

from what i can see its like this

dsl > fritzbox

Fritzbox -> voip line
Fritzbox -> tp link (not working)

I've never played with a Fritzbox, but why is both dsl and wan light up?

can you go into the tp link web interface and see what the logs say - or post the logs so we can get a gist of what is going on. Also the tplink model number would help - as the wan connection on the tp links differ depending on the age of the unit.

In reply to a post by Taras:

I've never played with a Fritzbox, but why is both dsl and wan light up?

The second switch / light on the Fritzbox enables / shows Fritzbox WLAN (Wifi) is active.

Suggestions:
Check the patch cable wasn't damaged when the TPLink was knocked - try a different patch cable
Factory reset the TPLink and go through the setup process
Plug another ethernet device into the Fritzbox to check the lan port is working

I'm sorry, I wasn't really sure how to attach the photos.
I'm not sure if this will help explain but the tp-link is a tl-wa1201 model.
Attached is the power cable and the Ethernet cable going to the wall of my garden office.
The light that is not lit looks like a computer monitor and I think it is supposed to indicate wired/lan connection.

The Fritzbox which is in the house
Cable from. DSL port to ADSL splitter modem socket (phone socket is vacant)
A cable going from the FON port to my telephone
A cable from the LAN 1 port to a wall socket
And the power cable

Thanks
HH

With the picture of the tl-wa1201, was the picture taken in the garden office?

if so can you try it directly attached to the fritzbox (so bypassing the cable to the garden office) and see if it connects ok ..?

Edited by Taras (Tue 10-Mar-26 08:01:43)

I suggest trying the cable to the garden office in a different socket. It looks like it is in what might be the ethernet WAN port on the Fritzbox, when it should be in a LAN port. Obviously at the moment the WAN connection comes correctly into the ADSL-FTTC WAN port, but I would expect the Fritzbox to have an ethernet WAN port too, which I think is where the ethernet is currently plugged.

Yep, that was to be my suggestion too.

Move the box from the office (temporarily) and connect it direct to the router via a known working ethernet cable… if this works, then my next faulting step would be to check the cable between house and garden office. If through duct, does it pull nicely, look for evidence of chewing by a furry friend, or if attached above ground, has Edward Scissorhands been doing the gardening ?

In reply to a post by Zarjaz:

Yep, that was to be my suggestion too.

Move the box from the office (temporarily) and connect it direct to the router via a known working ethernet cable… if this works, then my next faulting step would be to check the cable between house and garden office. If through duct, does it pull nicely, look for evidence of chewing by a furry friend, or if attached above ground, has Edward Scissorhands been doing the gardening ?

yup pretty much the fault diagnoses route needed to be done. From the pictures it seemed that the tplink was in the same place as the router. But from the op's response i questioned it.

Also the fritzbox's with no dedicated wan port may use lan port one.. So HokkaHokka can you try the cable in lan port 2

So
Try the cable to the office in lan port 2 if that doesn't work do a local test as above ..

You might as well tempory move the unit to the same area as the router for testing

Edited by Taras (Tue 10-Mar-26 11:15:11)

In reply to a post by Taras:

Also the fritzbox's with no dedicated wan port may use lan port one.. So HokkaHokka can you try the cable in lan port 2

The port arrangement matches the 7530 AX, which is DSL only.

In reply to a post by Bushy2025:

The port arrangement matches the 7530 AX, which is DSL only.

??? https://share.google/1Aw0TVrWZeW6WOSJU -> Interfaces
"4 x gigabit LAN, WAN via LAN 1 port"

Edited by DFScale (Thu 12-Mar-26 11:10:39)

Clearning things up here:

Try the office cable into port 2 of the fritzbox. If that works its all good and ok if not follow the testing we've proposed

Sorry for not coming back sooner.
Thanks for all of the help.
I feel pretty stupid but swapping the plug from Ethernet port eventually sorted it.
Thanks again