Been with Virgin Media since NTL days when I suddenly 'found myself' with Virgin. Seemed to be ok at first though the first sign of things not being too good was when I asked for a wireless router which was like pulling teeth. I had to agree to stay with them for at least 12 months before they would give me one! Then when that went bang a few months later they flatly refused to replace it and told me i'd have to pay for another. I didn't buy one.
After looking at recent phone call charges I decided i'd had enough and i'm moving over to BT where at least I won't have to pay for 0845/0870 numbers plus any UK numbers will be totally free anytime.
Just had to contact Virgin Media for a MAC code and it's taken a total of 1hour and 12 mins to get anywhere (they cut me off twice after 20 odd minutes of waiting). Even now they can't give me this damn code over the phone...I have to wait for them to email it!
Ever likely Branson owns an island and I don't! I'll be glad to see the back of Virgin Media.