On the 6th March I sent Vivaciti my home address details via email as they requested (why I should have to provide this this is beyond me as surely they would have my details) but anyway, as I had requested from them their dispute procedure policy details.
No dispute policy/procedure details were forthcoming so I sent their automated demand emails to spam folder.
Yesterday I requested again the policy/procedure details and requested a receipt of the so called debt I owe them that I paid via their debt collector.
I am now well enough to take things a lot further......so watch this space.
UKDoc, I have sent you my details as you asked via PM.