. Her bank (Santander) say she has to try to recover the money from the company for 30 days before they could do anything, because it's a debit card payment.
1st off report here
Get back onto Santander and get her to say that the company never did anything to her computer. This opens up non reciept of service, and on computer software this can be actioned straight away..
Also get her to mention that these companies are known to visa, and as such a chargeback can be actioned as they are a known scan company.
Don't let her be fobbed off by the call center monkies, Get her to ask for the disputes department.... They will know exactly how to deal with this.
As someone who works this type of thing I have no idea where the 30 days they quote comes from as ALL visa timescales are 15 days, for non reciept, refund etc
\_0-0_/ AdsL is Hell \_0-0_/
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Wats SUP doc.... You using too much.....