At this stage I'm really counting on them being able to talk to BT and get the IP Profile reset, if they reset the SNR target at same time then great but I can worry about that after.
Oh and our exchange is Faversham Kent
So, it seems my options are
1) Tesco talk to BT and get it reset within 48 hours
2) BT tells Tesco that I have to have had a stable connection for at least 3 days (72 hours) before they can do anything
3) I wait for 3 days for the BT system to automatically reset the profile (which shouldn't take that long I know, but sometimes it does)
Either way looks like im waiting
Edited by matthewcl375 (Tue 29-Jan-13 18:39:45)