Any LINE ENGINEERS able to explain my test results, please?

As shown on this thread:

http://forums.thinkbroadband.com/unhappiness/f/42317...

Many thanks.

Apart from the low-ish cap balance (and this will not be the cause of what your other thread mentions, there would look to be naff all wrong with that line, though it's not presented in the normal format I see.

Further to what others have told you, the issue is for Virgin to pursue and resolve on your sisters behalf.

Oh, and theres no 'if' about it, if you insist on BT coming to check the voice side of things, and nothings wrong, you WILL get a hefty bill.

Hi Zarjaz.

Many thanks. Yes, I get the message loud and clear as to who's responsibility it is! We've been back to Virgin and told them to sort it.

Can I ask you to clarify what you're saying about the test results? There's a lowish cap imbalance - that's all? But you reckon this is NOT the cause of the virtual complete loss of BB?

Cheers.

Can I ask you to clarify what you're saying about the test results? There's a lowish cap imbalance - that's all? But you reckon this is NOT the cause of the virtual complete loss of BB?

Yes, that's correct.

Thank you - interesting, and helpful!