At 15:18 on Wed May 1st I received lies in a text stating "We have identified an issue which has resulted in your router not being dispatched as planned. We are happy to say we have now resolved this issue and your router be will be sent to you by priority delivery and you will receive this tomorrow or Friday at the latest. Our sincerest apologies for any inconvenience caused."
In full knowledge the router would not be present on site, Sky went ahead and cut off our existing broadband Thursday morning around 08:00 . No offer to reschedule was ever made.
Time taken off work all day was a complete waste of time and Sky were in complete knowledge this would be the case.
After many calls and exchanges via Twitter, the operators suspiciously repeatedly refused to supply a courier consignment number as proof of dispatch.
More calls on Friday finally revealed the router was never dispatched on Wed at all. In fact it was only dispatched on Thursday afternoon. Even if they had put it Rupert's Learjet there was no way it was ever going to be on site in time.
To compound the stupidity, Sky and it's suppliers gave the delivery job to www.ukmail.com whose reputation for failure is rivalled only by the Home Office. More time was taken off work all day Friday May 3 to await the predictable non-arrival of this most urgent next day delivery.
More phone calls and more refusals to resupply the router or escalate the issue to someone with the authorisation to deal with the matter. I was told categorically "there is not a single person in the whole of the UK who has the authority" or the willingness to dispatch another router promptly. We are expected to continue without broadband until Tuesday next week at the very earliest and probably much much longer.
So congratulations Sky, I intend to make sure as many people as possible never have anything to do with Sky ever again. An invoice for my time will be on it's way, and I will sue when it's not paid on time.