Referring back to NormanB's post, which jelv said was correct, I agree with them.
On the relevant display
screen in the user's Member Centre there are:-
"Telephone nnnnnnnnnn" and "Mobile mmmmmmmmm" in My Details
"ADSL Provided On 0000000000" in My Account and Payment Details
On clicking the edit button you get a new screen saying
You can update your contact numbers and email address here.
If you need to change your address or the name of the account holder, please contact our Support Team.
Below that you can edit the telephone and mobile numbers and email and fax addresses. Not the ADSL number.
This seems to cover the perfectly reasonable scenario of a parent being contactable and billed at home for the broadband of a child at university, and any similar circumstance.
It was long ago accepted by PlusNet that they messed up in the first place. With luck, although we need to hear from the OP, the payment issue will also have been sorted out. What's the point of further discussion?
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 19-Jun-13 20:23:08)