But yes, the FUP is more a denial-of-any-service-promise policy.
In my ongoing issues logged with Bentley Walker, I asked the following question:
can you tell me what we can expect as the normal speed available during the evening peak - does 4Mbps represent what the purchaser of a £65/month "unlimited 20Mbps" service should expect?
To be met with the not exactly encouraging reply:
The service you are on provides no minimum speed figure. If you would like to move to the IP Connect plan, which has a set upload and download speed, please let me know which speeds you would like.
So in other words there isn't even the promise of the 50:1 contention ratio of bargain-basement consumer broadband.
Clearly they aim sign up as many people as possible, and just aren't concerned about whether the customers end up with a usable Internet service.
Not to mention that the contract terms are a fixed 2 years, with no early get-out option - even if the contract terminates before the two years are up, the customer is still liable to pay the full two years' subscriptions.
This is a rip-off of monumental proportions.
Edit: they came back saying "The dedicated bandwidth is £1,350 per Meg. ". Excuse me while I go off to vomit.
Edited by mah (Mon 29-Jul-13 19:57:41)