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Standard User richardcwgate
(newbie) Thu 15-Aug-13 08:22:18
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Re: Avonline / Tooway / Skylogic


[re: chrigurndevon] [link to this post]
 
Well back to full speed today, lets see how long that lasts.
Still no communication from AVonlive though.

Edited by richardcwgate (Thu 15-Aug-13 08:22:47)

Standard User chrigurndevon
(learned) Thu 15-Aug-13 08:24:21
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Re: Avonline / Tooway / Skylogic


[re: richardcwgate] [link to this post]
 
Yep, I'm back to full speed this morning too. Perhaps Avonline read these posts..
Standard User knighton
(regular) Thu 15-Aug-13 10:59:32
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Re: Avonline / Tooway / Skylogic


[re: chrigurndevon] [link to this post]
 
Well I am not back to full speed. Tested just now.


Last Result:
Download Speed: 2377 kbps (297.1 KB/sec transfer rate)
Upload Speed: 5555 kbps (694.4 KB/sec transfer rate)
Latency: 714 ms
Jitter: 22 ms
Packet Loss: -1%
8/15/2013 10:57:55 AM


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Standard User knighton
(regular) Thu 15-Aug-13 17:33:33
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Re: Avonline / Tooway / Skylogic


[re: knighton] [link to this post]
 
So now its 5.30 and this is whats available

Last Result:
Download Speed: 10591 kbps (1323.9 KB/sec transfer rate)
Upload Speed: 5625 kbps (703.1 KB/sec transfer rate)
Latency: 719 ms
Jitter: 45 ms
Packet Loss: -1%
8/15/2013 5:32:16 PM
Standard User mah
(newbie) Thu 15-Aug-13 21:46:01
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Re: Avonline / Tooway / Skylogic


[re: knighton] [link to this post]
 
Recent results from our site (fetching URL http://ipv4.download.thinkbroadband.com/50MB.zip). Download speeds in Mbps:

14:00 - 2.7 Mbps
15:00 - 2.7 Mbps
16:00 - 3.6 Mbps
17:00 - 4.9 Mbps
18:00 - 16.1 Mbps
19:00 - 11.7 Mbps
20:00 - 12.2 Mbps
21:00 - 6.0 Mbps

So still inexplicably and painfully slow at times. And Bentley Walker don't consider 2.7 Mbps to be slow and are not interested in addressing the issue.
Standard User richardcwgate
(newbie) Fri 16-Aug-13 13:45:31
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Re: Avonline / Tooway / Skylogic


[re: mah] [link to this post]
 
I notice the UNLIMITED service has now been removed from their products and replaced with one with 50Gb Limit!! So they are listening but only enough to cover their tracks!
Standard User richardcwgate
(newbie) Fri 16-Aug-13 13:46:36
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Re: Avonline / Tooway / Skylogic


[re: richardcwgate] [link to this post]
 
I signed up for the UNLIMITED service and even their MD it telling me it isnt unlimited!
What next?
Administrator MrSaffron
(staff) Fri 16-Aug-13 14:04:03
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Re: Avonline / Tooway / Skylogic


[re: richardcwgate] [link to this post]
 
The 50GB is no surprise, it was mentioned before
http://www.thinkbroadband.com/news/5939-is-the-unlim...

The parent Tooway site also listed Unlimited as a 20,000 customer deal, resellers may not always have made that part clear.

Irrespective your unlimited contracts should still stand, as a change from unlimited to 50GB per month would clearly count as a significant change and let anyone walk from the contract.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User richardcwgate
(newbie) Fri 16-Aug-13 14:07:23
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Re: Avonline / Tooway / Skylogic


[re: MrSaffron] [link to this post]
 
Thanks. I am now in touch via e-mail with their MD Mark Wynn. However, he continues to tell me that limiting an UNLIMITED service is not mis-representation !?!

Edited by richardcwgate (Fri 16-Aug-13 14:12:31)

Administrator MrSaffron
(staff) Fri 16-Aug-13 14:21:01
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Re: Avonline / Tooway / Skylogic


[re: richardcwgate] [link to this post]
 
Alas some degree of throttling is tolerated by regulators, unless you call the service totally unlimited or some other flowery phrase.

http://www.thinkbroadband.com/news/5134-new-advertis...

Lots of room for wiggling, but if they try and cap you so that at 5)GB service ceases to work, that is not allowed.

If they slow you down at a figure such such as 50GB, then its down to what is considered a reasonable degree of slow down. We did a poll on this earlier in the year when Virgin Media got into trouble

http://www.thinkbroadband.com/news/5775-the-public-d...

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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