This issues appears not to be limited to anyone re-seller, I don't classify them as ISPs they have gateways to the satellite but Tooway/Skylogic are actually the ISP.
This issue is also present here in Ireland where broadband is a joke unless your in a major urban center and our esteemed government think that 3G handled badly by 3 Mobile is actually a national broadband strategy for a "digital economy".
I only took this option as like everyone else I need some form of BB and can't get ADSL (reliable) or Fibre, in my case I used this for work and its basically the same here, starting in the morning 20 down 3-5 up according to Skylogic's own speed test and degrades from there to completely unusable from around 5PM onward.
I'm on an unlimited package with the new re-seller, my previous re-seller completely ignored the issue or either said the exact same [censored] as mentioned here, so I'm actually beginning to wonder if they have been given a script by Tooway/Skylogic so I left them without having to pay any exit charges as I said that I would take them to court for a number of issues after receiving advise from a family member who is a state solicitor in how they were breaking their contract with me.
My current re-seller is looking into the issue, but I don't expect they will be able to get any joy but I expect no bulls*it from them in relation to the issue and that yes its the fact that the service is overloaded and Tooway/Skylogic cannot provide the service after 5PM when most people are home and want to go online.
I did hear from the engineer working for my last reseller that a new satellite is planned for the next six months or so but nothing on the Skylogic site about this.
Basically if everyone leaves these companies they won't fold straight away but will eventually if you share your experience with other forums and deter other users from joining them, but of course this means that those who decide to stay "should" receive better service due to the drop in users. Of course this means that another company will just take up the slack stating that the issue has been resolved so please join us and we guarantee blah blah bull . So to have this resolved really what needs to be done is start bugging your local government re the provision of real broadband, but to be honest as it was decided in the 80s that privatization of basic public services was the way to go to ensure that the public gets what they want (thanks or that Maggie, Ronnie et all) we're screwed in this case also.
Edited by NoBBIreland (Fri 20-Sep-13 11:34:46)