Avonline are a bunch of liars. Justin and Stewart will just lie to your face.
We carried an evaluation of various DSL suppliers for a specific project and after being assured by Avonline that Tooway met our needs we went with them. We told them we were manipulating video streams for a project with a defense contractor in the United States and that the throughput would be high. We asked specific questions about any data caps or restrictions for heavy use and were told that there wouldn't be any problems.
After a month we saw a huge degradation of service and regularly only got speeds of less than 1mb downstream while the upstream bandwidth remained at around 6mb. This of course made it unusable for what we were doing. i spoke to Justin the liar who told me that Skylogic were having problems on their network and were fixing it but it would take a couple of days. Not realizing he was talking to a network engineer he spouted a lot of complete [censored]. I didn't believe a word and called a contact we have at Skylogic who told me we were being restricted because of heavy use.
I had read this forum so I decided not to tell Avonline that I knew what was happening just to see how far they would take the lies. For 10 days they told me lie after lie after lie. They were shocked when I told them I knew that there were 2 tickets open on OSS and told them what Skylogic had replied to them NINE DAYS EARLIER!!!!!!
Because we work with US defense contractors we are required to record every incoming and outgoing telephone conversation. I have a copy of every single conversation we ever had with Avonline, including conversations about caps where thet assured me there were none.
Avonline are conmen and liars. DO NOT use them.
Dear Avonline, if you are reading this, get ready for Trading Standards' visit. They were very very interested in the call recordings. Justin, much better if you go back to South Africa.
Edited by spacecoast (Tue 16-Jul-13 19:10:08)