We're not a Avonline customer, our Tooway service is via Bentley Walker but our experience is exactly the same as people who have posted above.
The Fair Use policy posted by ToowayUK has only just been introduced. Prior to this there was just boilerplate language that bolied down to "we can do anything at any time" (not that is different from the FUP language of any other ISP).
Of course what is really a joke here is that the "unlimited" service actually has a 60GB cap - the traffic management policy works just the same way if we go beyond 60GB, as when a capped customer goes beyond their cap.
After the first month we have not been able to make any use of the Tooway service at all - we found that it was literally grinding to a halt, seemingly at random, so I had to swing normal use back to ADSL to avoid getting lynched. Although Skylogic have been improving matters and the catastrophic slowdowns have not been occurring lately, we are still only getting a real throughput of 3-4Mbps during the evening peak.
There is of course an inherent problem with any satellite system, which is latency. Every network packet has to to get to a point above the equator, and then back to earth again, and physics cannot be cheated. So any satellite service is going to less than optimal for anything interactive (e.g. voice, or AJAX web services like Google Docs). There would be no problem with data streaming - except that the performance problems and aggressive throttling policy make that pretty pointless too.
As an IT professional what I have found most frustrating as a customer of Skylogic is their refusal to accept that there are problems and to deal with them. I still hope that ToowayUK and other representatives of Skylogic will yet prove me wrong, but the way we have been treated so far is nowehere near the service we get from our other ISPs BE and PlusNet.
So were we are now is stuck with an expensive, capped, throttled service for the duration of a 24 month contract. I should be fired!
Edited by mah (Tue 23-Jul-13 19:01:38)