These firstly insist you perform the pedant ceremony of 'The Test Socket Chronicle' - taking off the faceplate (I have a new and hideously expensive ADSL face splitter, which they'd even never heard of) and placing the plug in the hole with a filter etc. Despite me insisting this has all been tried before and that the last physically attendant BT 'engineer' declared (on the 21st of August) my wiring 'fit' and surcharge free. Also that he'd replaced my 'legs' in the local pre-war, street side green cabinet, housing it's arcane structures, and leaving me (post cabinet look in), with the veiled warning 'that this work might not salve the scenario'! Poor chap looked as if he'd just eyeballed 'The Mummy', when he returned here!
To date, I've spent fortunes on New routers, Cabling, Filters, etc in fruitlessly hoping one of these expenditures, or eventually all of them might remove my continuing misery with BT customer service. Why they don't keep notes on faults, limiting frustratingly circuitous repetition defeats me - except of course it's a monopoly, so take it or leave it! Presently over geared and only able to survive by forcing it's primeval substructure on suitably named 'subscribers' with no alternative, this vertically inegrated, substandard, poorly invigilated hulk, sails sublimely on.
Apparently 'Fibre-optic' will very soon become available in my locality, no doubt at vastly elevated pricing, so facilitating a quick payback and fulfilling tenets to this toothless Government, who are sanguine to 'BT's' statistical manipulation of minimal achievemant! It should be rolled out at no extra cost, as an apology for the primeordial network that so many have suffered with, for so long. But more misery abounds, even if you do spend and upgrade, your copper pair will carry the fault on to 'super-fast provision anyway'. A sort of BT, MRSA bug!
I'm going Satellite on Broadband, quitting the 'Victorian' land line for a mobile package and leaving BT to their happy little self congratulatory shop of horrors - but only after breaking their apathy and seeing they fulfill their obligation to supply a product that doesn't breach the Trade Descriptions Act!
Edited by Gasper (Thu 26-Sep-13 15:47:00)