Look you two:
These days there are complainers about just about everything on the internet and just about anything sold anywhere in any on line review on any site.
The fact is no one cares anymore about what is in percentage terms a very small minority who may have a justified grievance or who may be trolls - who knows.
Most people realise that when selling products in the millions to consumers there are going to be a certain small percentage that go wrong in some way - nothing can be perfect every time. and that endless rants by the few that may indeed have been treated badly does not actually reflect the product's quality at the price its is being offered at.
So no one is really interested in what you think.
If you don't like the service just go somewhere else - the rest of us are quite satisfied and have been in my case since 2008 - its just that most frankly have better things to do with their lives than either post their satisfaction on these forums - or for that matter read them.
Take Ryanair - the complaints and the complainers seeking their 15 minutes of fame on the telly are legion and have been for ages - yet people still fly with them....I'd figure they must be doing something right for the majority - or as Michael O'leary is reputed to have said - we don't like dissatisfied customers - dissatisfied customers can go and fly with someone else.