As Alext05 notes, we all end up having problems with organisations from time to time. Some are easily solved, while some are not. In attempting to sort out problems, it can sometimes happen that a customer feels slighted - treated unfairly or somesuch - which in turn can let the problem become a feud.
In some cases, that "slight" can be the result of a misunderstanding or a simple human mistake, and all attempts to correct the misunderstanding result in the feud going deeper. That ends up with accusations of lying, corruption, and all manner of negativity. At this point, simple mistakes are amplified out of all proportion. Misunderstandings become rife. One person feels deeply aggrieved, but no-one else does.
In this case, I note one misunderstanding that has been repeated twice:
PS. who else benefits from this O_o. 2.5 billion British pounds of tax payers money went into BT's pocket for this FTTC product. My local ISP got nothing.
2.5 billion British pounds of tax payers money for this FTTC.
The £2.5bn of money being spent on the commercial rollout of FTTC (of which you appear to be a beneficiary with 74/20 speeds) is being spent by BT out of their own funds. No-one else is contributing to that fund, though BT have to borrow it from someone (and repay it). This is meant to cover 67% of the UK., though 40% overlaps with Virgin coverage so those users have a choice.
It appears that around 10% of the UK can get SFBB from Virgin but not BT.
Between these two, the commercial rollouts mean that around 77% of the UK can (or will be able to) benefit from SFBB without the need for taxpayers money.
The tax-payers money being used to get SFBB speeds to 90% of the UK amounts to around £1.2bn at the moment. Where contracts have been announced, BT has won, and have added their own money to the pot - about 40% of the total, or another 0.8bn or so IIRC.
Extra funds are being discussed for 2017 targets, but haven't been allocated yet.
The problem I have is this...
When I see someone seething at a company, and showing elementary misunderstandings, it makes me wonder what other misunderstandings have contributed to the feud. There may be none at all, but it makes me wonder.